Please be advised that in light of coronavirus and the global impact currently being experienced, Post Office has taken the difficult decision to temporarily suspend all new Travel Insurance sales.
Existing Travel Insurance policies are unaffected and will remain valid. If you need to make a claim, please follow the claims process in your policy terms and conditions.
For further information we ask customers to review our frequently asked questions, our Travel Alerts page and the Foreign and Commonwealth Office (FCO) for the latest advice.
Please be aware we are receiving unprecedented volumes of calls to our contact centre and are doing everything we can to answer your queries. We are asking customers who are not travelling in the next 5 days to use our digital channels for support so that we serve customers with imminent travel dates.
Due to the increase in self-isolation please be aware that we have temporarily reduced our Travel Insurance contact centre opening hours:
Mon to Fri – 9am to 5.30pm
Sat and Sun – Closed
Exceptional travel advisory notice
The Foreign and Commonwealth Office (FCO) now advises British people against all non-essential travel worldwide. This advice takes effect immediately as of 17 March and initially applies for a period of 30 days.
The Covid-19 pandemic has led to unprecedented international border closures and other restrictions. All countries may restrict travel without notice. If you now need to change or cancel your travel plans, follow these steps:
1. Contact your airline, travel company, cruise line or other transport and accommodation providers
2. Get in touch with your insurance provider
3. Continue to follow the NHS coronavirus guidance
We at Post Office remain dedicated to supporting our customers and will continue to monitor the situation and provide updates.