Van Insurance

  • UK-based contact centres for van insurance claims
  • 3 year guarantee on repairs carried out on your van by our approved repairers
  • Optional extras like Tools and Van Contents cover, RAC Breakdown cover, Motor Legal Protection and Keycare cover available

With a Post Office® Van Insurance policy you receive all of these great benefits:

  • 3 year guarantee on repairs carried out by our approved repairers
  • UK-based contact centres
  • 24-hour claims line offering fast, friendly, expert service when you need it
  • Overseas cover for European Union trips for up to 30 days during a period of insurance, at the same level as your UK cover
  • Mirrored No Claims Discount - you may be able to obtain a discount on your premium based on No Claims Discount you are still using on another vehicle.
  • Windscreen cover is available on Comprehensive policies with no excess for repairs when using our approved repairers

Do remember that conditions and exclusions apply to your Van insurance cover. Please check the policy documents for these details and for any excesses applicable.

Van Insurance optional extras

You can add RAC Breakdown cover, Motor Legal Protection, Van Tools and Contents cover and Keycare to your policy (an additional cost applies).

  • Add RAC Breakdown cover to your policy and get assistance on the roadside or at home also includes a recovery service if your vehicle can't be repaired by the road, onward travel assistance and a 24/7 helpline.

Breakdown cover is provided by RAC Motoring Services.

  • Motor Legal Protection to help recover legal expenses for uninsured losses, including personal injury up to £100,000, as a result of a van accident that was not your fault . You may also be able to claim for your policy excess and repair costs if the third party has valid motor insurance.

Motor Legal Protection is underwritten by RAC Insurance Ltd.

  • Our Tools and Van Contents cover is designed for both business and personal van users and comes with a range of benefits to suit your needs. Choose the level of cover you need ranging from £1,000 to £7,500. Covers contents in, on or being unloaded from your van.

Tools and Van Contents cover is administered by AXA Insurance.

  • Take out Keycare cover and get a 24-hour emergency helpline and up to £1,000 cover per year for the replacement of lost or stolen keys or reprogramming of immobilisers, and £40 a day for up to three days for vehicle hire.

Keycare cover is administered by Keycare and underwritten by Ageas.

  • We’ll cover most goods vehicles that are designed to carry goods, tools or supplies up to the gross weight of 3.5 tonnes (3500kg). We can’t offer cover for vans that carry passengers such as buses or mini buses, or vehicles used as plant or machinery.

Optional extras are available at an additional charge. Do remember that in addition to features and benefits, limits and exclusions may also apply to your Van insurance extra cover so please check the policy documents for details.

Answers to some of your most common questions

Is my van insured?

If you are not sure you can check on the MID data base it is free to check your own vehicle registration number, however please be aware that it can take up to 7 days for a vehicle to appear on this database after you have taken out insurance. 

If I've been named on another policy, am I entitled to any No Claims Discount (NCD)?

Post Office, will only reward the actual policy holder with no claims discount. If you have been claim free however, we may be able to give some type of introductory discount. To find out more please contact our team on 0345 073 1002.

Does it cost more to pay for my insurance monthly?

If you choose to pay by monthly instalments, you will be charged for the credit and this is indicated by the APR %. This means you pay more than you would for an annual lump sum payment arrangement.

How do I renew my policy?

You will receive a renewal notice 28 days before your renewal date, which will give you instructions about any actions you may need to take.

What does Auto Renewal mean and how do I change this?

It means that your policy will renew automatically when your policy comes up for renewal next year. It is a convenient stress-free way of staying insured. We’ll send a reminder 28 days before your Renewal date so you can check the details and make sure you are still happy to go ahead.

If you change your mind and want to opt out of an automatic renewal it is easy to do . Either go onto Your Account or call the Contact Centre to make the change.

Can I drive a van on my car insurance?

As the insurance for your car is based on its registration number then unless the certificate of insurance permits you to drive a van on it as well then unfortunately no you cannot drive your van on your car insurance. Our Driving Other Cars (DOC) cover does not extend to Van. 

How can I cancel my van insurance?

Please call us on 0345 073 1002. Charges and fees may be applicable when cancelling your policy before or after the 14 day cooling off period. Please see policy document for full details.

Due to my type of occupation I cannot work from home and because of the impact of Covid-19 must drive to work - do I need to extend my cover?

If you need to drive to a single place of work and you have commuting cover, your insurance cover is still valid. If you don’t have cover for commuting, you will need to contact us to update your cover. 

I'm volunteering and using my own vehicle to help others get essentials - do I need to amend my motor insurance cover?

If you’re using your own van for voluntary purposes to transport medicines or groceries to support others who are impacted by Covid-19, your cover will not be affected. You don’t need to contact us to update your cover.

I'm worried that I might not be able to continue to make my payments - can you help?

Yes, we’re here to help. We’re aware that there may be an impact on people’s livelihoods due to Covid-19. If you think you may be unable to maintain your regular policy payments, please contact us as soon as possible on 0345 073 1002. Our opening hours are Monday-Friday 8am-8pm, Saturday 9am-5pm, Sundays – closed, Bank Holidays 9am-5pm.

We have specialists on hand who can discuss your individual circumstances and agree how we can help with your financial situation. There are several ways we may be able to help including; moving your payment dates, agreeing partial payments or payment holidays in the short term and removing any fees applied to your policy.

Don’t wait until you miss a payment as we can help you in advance. We ask that you don’t cancel your payments or direct debits as this can result in your policy being cancelled and we don’t want you to be left uninsured, please get in touch with us in the first instance.

  Comprehensive Third Party, Fire and Theft Third party
Unlimited cover for injuries to a third party Yes Yes Yes
Up to £2m for damage to a third party's property Yes Yes Yes
The death of or bodily injury to any person caused by an incident involving your van Yes Yes Yes
Damage to a third party when towing, including trailers and caravans Yes Yes Yes
30 days overseas cover for trips to Europe at the same level as your UK cover Yes Yes Yes
3-year guarantee on approved claims repairs Yes Yes No
Loss or damage to your van caused by fire, theft or attempted theft Yes Yes No
Loss or damage to van accessories Yes No No
Vandalism, malicious damage storm and flood damage Yes No No
Cover is provided for your windscreen and side or rear windows. There is no impact of glass claims on your no claims discount, with just an excess (shown on your insurance schedule) to pay for the replacement Yes No No

 

Do remember that conditions and exclusions apply to your Van insurance cover. Please check the policy documents for these details and for any excesses applicable.

 

  Comprehensive
Unlimited cover for injuries to a third party Yes
Up to £2m for damage to a third party's property Yes
The death of or bodily injury to any person caused by an incident involving your van Yes
Damage to a third party when towing, including trailers and caravans Yes
30 days overseas cover for trips to Europe at the same level as your UK cover Yes
3-year guarantee on approved claims repairs Yes
Loss or damage to your van caused by fire, theft or attempted theft Yes
Loss or damage to van accessories Yes
Vandalism, malicious damage storm and flood damage Yes
Cover is provided for your windscreen and side or rear windows. There is no impact of glass claims on your no claims discount, with just an excess (shown on your insurance schedule) to pay for the replacement Yes
  Third Party, Fire and Theft Third party
Unlimited cover for injuries to a third party Yes Yes
Up to £2m for damage to a third party's property Yes Yes
The death of or bodily injury to any person caused by an incident involving your van Yes Yes
Damage to a third party when towing, including trailers and caravans Yes Yes
30 days overseas cover for trips to Europe at the same level as your UK cover Yes Yes
3-year guarantee on approved claims repairs Yes No
Loss or damage to your van caused by fire, theft or attempted theft Yes No
Loss or damage to van accessories No No
Vandalism, malicious damage storm and flood damage No No
Cover is provided for your windscreen and side or rear windows. There is no impact of glass claims on your no claims discount, with just an excess (shown on your insurance schedule) to pay for the replacement No No

 

Do remember that conditions and exclusions apply to your Van insurance cover. Please check the policy documents for these details and for any excesses applicable.

 

Brexit: Driving in the EU - Green Cards

On 30th June 2021, the EU Commission announced their decision to waive the need to travel with a Green Card for vehicles and towed caravans and trailers when driving in the EU and EEA from 2nd August 2021 onwards.

This means you DO NOT need a Green Card for driving your vehicle and towing a caravan or trailer in the following countries: Andorra, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden and Switzerland.

You MAY NEED a Green Card for driving your vehicle and towing a caravan or trailer in the following countries: Albania, Azerbaijan, Belarus, Iran, Israel, Moldova, Morocco, Russia, Tunisia, Turkey and Ukraine. (Please note, insurance cover in these countries is subject to agreement from your insurer and an additional premium may apply in accordance with the terms of your policy).

-  If you are travelling to the countries shown above where a Green Card may be required for your vehicle and caravan/trailer - please contact us 21 days before you are travelling and we will arrange for one to be sent to you if your insurer agrees to the cover and you have paid any additional premium if required.

You will need to take a copy of your Certificate of Insurance, your driving licence and V5C log book with you and display a UK sticker on your vehicle. You may also need an International Driving Permit to drive in some EU/EEA countries.

If you intend to tow a trailer with your vehicle, depending on the type of trailer you have, you may also need to register your trailer before you travel here.

Please note, if you took out a new policy or renewed a policy with us after May 2021, ‘Section 9 Driving Abroad’ in your terms and conditions will still contain information concerning the previous EU ruling which advised that Green Cards were required in all circumstances. We will not be reissuing policy documents in the short term, however if you choose to renew your policy with us at your next renewal, this section will be updated.

For more information on driving abroad and any required documentation, please review the following websites before you travel:

Driving Abroad

https://www.gov.uk/driving-abroad

https://www.gov.uk/vehicle-insurance/driving-abroad

https://www.gov.uk/guidance/trailer-registration

International Driving Permits

https://www.gov.uk/driving-abroad/international-driving-permit

The Motor Insurance Bureau

https://www.mib.org.uk/driving-abroad-eu-exit/green-card-information-for-the-public

Call charges

0330 & 0345: Calls to 03 numbers will cost no more than calling a standard geographic number starting with 01 or 02 from your fixed line or mobile and may be included in your call package dependent on your service provider. Calls may be monitored or recorded for training and compliance purposes.

Small print

Post Office® Van Insurance is arranged and administered by BISL Limited. BISL Limited arranges policies from a panel of insurers, details are available upon request from BISL Limited.

Post Office Limited is an appointed representative of Post Office Management Services Limited which is authorised and regulated by the Financial Conduct Authority, FRN 630318. Post Office Limited and Post Office Management Services Limited are registered in England and Wales. Registered numbers 2154540 and 08459718 respectively. Registered Office: Finsbury Dials, 20 Finsbury Street, London EC2Y 9AQ. Post Office and the Post Office logo are registered trademarks of Post Office Limited.

BISL Limited is authorised and regulated by the Financial Conduct Authority, FRN 308896. BISL Limited is registered in England. Registered number 3231094. Registered Office: Pegasus House, Bakewell Road, Orton Southgate, Peterborough PE2 6YS.

The above details can be checked on the Financial Services Register by visiting the Financial Conduct Authority website and searching by Firm Reference Number (FRN).

Can we help?

To get a quote call:

0330 018 3793 8am - 8pm, Mon - Fri
9am - 5pm, Sat
10am - 4pm, Sun & Bank Holidays

To speak to our Customer Service team call:

0345 073 1002 8am - 8pm, Mon - Fri
9am - 5pm, Sat
10am - 4pm, Sun & Bank Holidays

To renew your policy call:

0330 018 4082 8am - 8pm, Mon - Fri
9am - 5pm, Sat
10am - 4pm, Sun & Bank Holidays

To make a claim call:

0345 073 1005 Open 24 hours a day

Next Generation Text Service


We welcome calls from the Next Generation Text Service. If you want to communicate with one of our representatives add 18001 before the number you require.

Log in or register to use our Self Service Centre where you can access your policy, download your documents and make adjustments to your policy.

Book a windscreen repair or replacement using the Auto Windscreens online booking service.