For further information about the Horizon IT Scandal, please visit our corporate website

About our terms of use

  • In these Terms of Use, 'Post Office' means Post Office Ltd.
    ‘This website’ includes and any mobile internet site owned and/or operated by a member of Post Office from time to time.

  • Exclusions and limitations

    The information on this site is provided on an ‘as is’ basis. To the fullest extent permitted by law, it excludes:

    a) all representations and warranties relating to this website and its contents, including in relation to any inaccuracies or omissions in this website; and

    b) all liability for loss or damage arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised Post Office of the possibility of such potential loss) and indirect, consequential and incidental damages.


    Nothing on this website constitutes an offer by Post Office to sell any goods or services. Subject to the customer terms and conditions of the relevant service, no contract will be formed until your order or application has been acknowledged and accepted by Post Office.

  • Content changes and information accuracy

    Post Office may make changes to the contents of this website, including to the descriptions and prices of goods and services advertised, at any time and without notice. Personalisation of the site based on user activity and preferences may change the appearance and contents of this website at any time.

    Some information on this site is taken from sources external to Post Office or is of a type that changes frequently. In particular, you should confirm offline the accuracy and currency of information about prices, compensation limits and conditions, delivery times, packaging requirements, posting restrictions and prohibitions and conditions of posting in countries outside the United Kingdom before relying on it.

    Post Office does not necessarily share the opinions expressed or endorse the material appearing in external content we publish on this website.

    Security and privacy

    At Post Office, we take the security and privacy of our systems and customers' data very seriously. We constantly review them to make sure we’re providing the best possible service to customers.

    Parliament has created specific offences for unauthorised actions against computer systems and data. So, we’ll investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible.

    See our privacy policy

    Website, product and services availability

    Unless otherwise stated, the products and services featured on this website are only available within the United Kingdom, or in relation to postings from the United Kingdom.

    Post Office tries to make sure your use of this website is uninterrupted and information transmitted over it is free of errors. But external factors mean this can’t be guaranteed.

    Access to it may also be suspended or restricted for a period to allow for repairs, maintenance, or the introduction of new services from time to time. Post Office will try to limit the number and length of such periods as much as possible.

    Accessing our website and apps  

    Our digital team works hard to make sure the Post Office website and apps are accessible to as many people as possible. A big part of that involves making sure they work as intended with the latest mobile devices and operating systems. 

    Here’s a list of the devices and OS versions our website and travel app support. We test them on these platforms regularly to find and fix bugs and make other improvements to your experience when using them.  

    Our website 

    Windows 11 Enterprise (64 bit)

    • Google Chrome (123.0.6312.123) 
    • Firefox (124.0.2) 
    • Edge (123.0.2420.81) 

    iPhone SE 

    • Google Chrome  
    • iOS 17.5 

    iPad Mini  

    • Google Chrome 
    • iOS 17.5 

    Our travel app 


    • Samsung Galaxy S22  
    • Android 13 
    • Google Pixel 7 
    • Android 14 
    • Samsung Galaxy A23 (5G) 
    • Android 12 


    • iPhone 12 
    • iOS 16 
    • iPhone 14 
    •  iOS 16.2 
    • iPhone 11 
    • iOS 16.3.1 

    While access isn’t limited to those shown, we can’t guarantee the same experience on older devices and operating systems. 

  • You’re responsible for all electronic communications and content sent from your computer. You may use this website for lawful purposes only, and not in any way that causes, or is likely to cause, the website or access to it to be damaged or interrupted in any way.

    You must not use this website for any of the following:

    a) for fraudulent purposes or in connection with a criminal offence;

    b) disseminating any unlawful, harassing, libellous, defamatory, racially offensive, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material;

    c) transmitting material containing any form of advertising or promotion for goods and services; or

    d) making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.

    Post Office may cancel your registration for this website or any service hosted on it if you breach these Terms of Use or the customer terms and conditions for any service.

  • Links to this website

    You may not create a link to any page of this website without Post Office’s prior written consent. If you do create a link to a page of this website you do so at your own risk, and the exclusions and limitations set out above will apply to your use of this website by linking to it.

    Links from this website

    Post Office does not monitor or review the content of other parties' websites that are linked to and from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by Post Office. Post Office is not the publisher of such opinions or material.

    Discussion groups and bulletin boards

    Unless otherwise stated, Post Office does not edit or monitor the content of any discussion group or bulletin board hosted on this website. The content of discussion groups and bulletin boards is provided by third parties. Post Office is not the publisher of it. But Post Office may remove content from any discussion group or bulletin board at its discretion.


    Although Post Office takes reasonable steps to make sure any software made available on this website is suitable for downloading, installation and use by third parties, all such software is provided ‘as is’ without any warranty.

    Specifically, and without limitation, Post Office does not warrant that any such software is virus free, without defects, compatible with other software or operating systems or suitable for any specific purpose.

    Post Office accepts no liability for any loss or damage caused by downloading, installing or using any such software, and the general exclusions and limitations above apply to such downloading, installation or use.

    Post Office does not, however, exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer that cannot be excluded or limited are affected.

  • These Terms of Use are governed by the laws of England and Wales. All disputes arising out of your access to this website are subject to the exclusive jurisdiction of the English and Welsh courts.

    If any of these Terms of Use are deemed invalid or unenforceable for any reason (including, but not limited to, the exclusions and limitations set out above) then the invalid or unenforceable provision will be severed from these Terms of Use and the remaining provisions will continue to apply.

    Company information

    Post Office Limited is registered in England and Wales. Registered number: 2154540. Registered Office: 100 Wood Street, London, EC2V 7ER.

    Post Office Management Services Limited is authorised and regulated by the Financial Conduct Authority, FRN 630318. Post Office Management Services Limited is registered in England and Wales. Registered number: 08459718. Registered office: 100 Wood Street, London, EC2V 7ER.

    Trademark and copyright notices

    Post Office and the Post Office logo are registered trademarks of Post Office Limited.

    The names of Post Office goods and services featured on this website are trademarks of Post Office Limited or its related companies. All website design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets) and all other material on this website are copyright Post Office Limited or their related companies or their licensors.

  • Last updated: 26 April 2023

    Here we’re making clear the conduct that we expect from everyone in our social media communities.

    We support the following definition of what social media is about: “Social media is a collective term for websites and applications which focus on communication, community-based input, interaction, content-sharing and collaboration.”

    Our social media communities are here to bring people together around the Post Office brand, its products and services, Postmasters and branches, plus its people and careers.

    Our social media team, including how we respond to your post

    Our social media communities are managed by our trained employees.

    We respond to posts in our social media communities between Monday to Friday, 8am - 6pm and Saturday, 8am - 3:30pm, with variations during bank holidays in England.  Should anyone require any urgent information, please visit our help and support page, which may provide the information you need.

    We will contact other colleagues across the business to help respond to your posts as quickly as possible. If it’s related to the delivery of mail and parcels, we’ll direct you to Royal Mail. Post Office is a separate company to Royal Mail as we’re unable to directly respond to requests about delivery, postmen and women, lost parcels or claims, Royal Mail depots or pricing.

    We will make sure the business is aware of the key trends and insights emerging from all posts shared across social media to better improve our business for you.

    Postmasters are responsible for responding to any posts made in local social media communities belonging to their own business which has a Post Office inside it. The large majority of local Post Office branches are run by Postmasters, who are not employees of Post Office, but are instead franchise partners.


    We expect everyone, ourselves included, to follow these principles when talking in our social media communities:

    • Let your personality shine - after all, social media is a people platform
    • If you don’t want the world to know, then be careful about sharing it on social media. Don’t share photos and videos of others without their permission (including of those who work in local Post Office branches across the country)
    • If you need to share any personal information with us, then you must do so in a private message. But, don’t go sharing any card data and/or banking information with us on social media, even privately
    • Play nice, be fair, look at each post and comment in the best possible light. Don’t post anything that could be defamatory, abusive, harassing or embarrassing, or damaging to someone’s reputation
    • Keep yourself protected; privacy settings are there for a reason
    • Obviously, no swearing. Neither is spamming or trolling us or others on social media acceptable. People are responsible for what they say and people should always consider the impact their comments can have on others' mental health
    • Listen to others – it can sometimes be the hardest thing to do, but we’re stronger together
    • Don’t use our communities for non-Post Office related commercial or advertising purposes
    • Remember to also follow the social media platforms' (for example, Twitter’s) own rules and terms. If you don't, they may hide your post or take other action and we don't have control over this

    How we monitor our social media communities

    We monitor Post Office’s social media communities 365 days a year, including wider mentions of the Post Office brand online. However, if you find something about Post Office, our Postmasters, employees or our customers on social media which you think is inappropriate or you're concerned about, please privately contact us on social media or reach us at our website to let us know.

    We understand there are Post Offices around the world. But, for the avoidance of any doubt, our social media communities, including the posts we share, are about Post Office Ltd and are intended for residents of the United Kingdom unless we reference otherwise. 

    When monitoring posts on social media, we will decide whether a response is necessary. We may also decide to remove posts or block an account from contacting us within 24 hours, if we can, for breaking our above principles, or request removal by notifying the user directly and/or contacting the relevant social media platform should it endorse illegal activity or be subject to legal issues (such as slander, defamation, contempt of court).

    Social media communities

    We’re building open, positive and welcoming social media communities. You can find the full list of those managed by the team below, with this list regularly being updated.

    Post Office on Facebook

    Post Office on Twitter (@PostOffice)

    Post Office on TikTok

    Post Office on Instagram

    Post Office on Youtube

    Messaging accounts

    Post Office on Whatsapp

    Post Office on Messenger

    Corporate accounts

    Post Office on Twitter (@PostOfficeNews)

    Post Office on LinkedIn

    Post Office on Glassdoor

    We also monitor the following review websites:

    Google My Business