For further information about the Horizon IT Scandal, please visit our corporate website

Our Car Insurance policies

  • Under 50s Car Insurance

    • Overseas cover on European trips for up to 60 days at the same level of cover you have in the UK
    • Our flexible policy gives you the option to add cover for legal costs and extras for an additional charge
  • Over 50s Car Insurance

    • Enjoy peace of mind with our 5 Star Defaqto rated cover and features that matter to you
    • Emergency cover – we’ll pay up to £100 per person with a maximum of £400 per incident for alternative transport or overnight accommodation

Car insurance in the EU 

If you’re driving in the EU, you’ll need to provide proof of your car insurance. There are two potential scenarios to be aware of. Find out more in the ‘common questions’ section.

Defaqto logo

Our Over 50s Car Insurance gives you 5 Star rated protection

Choosing an insurance policy based on price alone might suit your budget, but it won't necessarily give you the features, benefits, cover and customer service you want. A Defaqto Star Rating reflects the level of features and benefits offered, helping you make a more informed decision on which policy to select. 

Some common car insurance questions

  • You don't need a green card to drive your vehicle and tow a caravan or trailer in the following countries: Andorra, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden and Switzerland.

    You may need a green card to drive your vehicle and tow a caravan or trailer in the following countries: Albania, Azerbaijan, Belarus, Iran, Israel, Moldova, Morocco, Russia, Tunisia, Turkey and Ukraine. (Please note, insurance cover in these countries is subject to agreement from your insurer, and an additional premium may apply under the terms of your policy).

    Contact us 21 days before you travel if you're going to a country that requires a green card. We'll arrange for one to be sent to you if your insurer agrees to the cover and you've paid any additional premiums required.

    To drive in the EU, you'll need to take a copy of your certificate of insurance, driving licence and V5C log book and display a UK sticker on your vehicle.

    You may also need an international driving permit in some EU/EEA countries.

    If you intend to tow a trailer with your vehicle, depending on the type of trailer, you may also need to register your trailer before you travel.

    Please note, if you took out a new policy or renewed a policy with us after May 2021, 'Section 9 Driving Abroad' in your terms and conditions will still contain information concerning the previous EU ruling, which advised that green cards were required in all circumstances. We won't be reissuing policy documents in the short term. However, this section will be updated if you choose to renew your policy.

    For more information on driving abroad and any required documentation, please review the following websites before you travel:

    Driving abroad

    Vehicle insurance and driving abroad 

    Trailer registration 

    International driving permits 

    Green card information

  • You can pay annually or in monthly instalments. You'll need to enter into a credit agreement, subject to status, to pay in monthly instalments. You can pay by credit/debit card or direct debit, but your first payment must always be made with a credit or debit card.

  • If you choose to pay in monthly instalments, you'll be charged the APR % stated in your credit agreement. It means you’ll pay more than you’d pay through an annual lump sum arrangement.

  • We don’t offer a no claims discount on named drivers. 

  • Go to our retrieve a quote page and follow the instructions to see your saved quote.

  • You can download your document policy pack at the time of purchase and your certificate of insurance should arrive in the post within 7 working days. If you need further copies, you can access your documents online or contact us to receive a hard copy.

  • We'll remind you 28 days before your renewal date and give you instructions to follow to renew your policy. If you’d like to speak to us about renewing your policy, please call 0330 018 4082.

  • It means your policy will renew automatically when it comes up for renewal each year. It’s a stress-free way of staying insured. We’ll send a reminder 28 days before your renewal date so you can check the details and make sure you’re still happy to go ahead.

    If you change your mind, opting out of automatic renewals is easy. Go into your account or call the customer service team on 0345 073 1002 to make the change.

  • Please call the claims helpline on 0345 073 1005.

  • Please call us on 0345 073 1002, and we’ll give you more information at the time you make a claim.

  • Please call us on 0345 073 1002. Charges and fees may be applicable when cancelling your policy before or after the 14-day cooling off period. Please see your policy documents for full details.

  • If you're transporting goods in the UK, you don't need to inform us and will continue to be covered.

    If you're transporting goods in the EU, our motor insurance policy will provide, at minimum, third-party liability coverage for the duration of the insurance policy. However, we encourage you to check your policy documents carefully for limits of coverage and policy exclusions.

  • Yes, we're here to help. We know many things can impact people's livelihoods and cause financial hardship. If you think you'll be unable to maintain your regular policy payments, please contact us as soon as possible on 0345 073 1002. Our opening hours are Monday-Saturday, 8am – 6pm.

    We have specialists who can discuss your circumstances and agree on how we can help with your financial situation. We may be able to help in several ways, including; moving your payment dates, agreeing partial payments or payment holidays in the short term, and removing any fees applied to your policy.

    Please contact us before you miss a payment, and we ask you not to cancel payments or direct debits, as this can leave you uninsured. We'll help you find a solution before you're in a situation where you can't pay.

Need some help?

To get a quote by phone

Call us on: 0330 018 3770*

Monday to Friday 8am - 8pm
Saturday 9am - 5pm
Sunday and bank holidays 10am - 4pm

Car Insurance help and support

To make a claim, register, manage or renew your policy, find answers to common questions or contact us:

Visit our Car Insurance support page

*Call charges

0330 & 0345: Calls to 03 numbers will cost no more than calling a standard UK number starting with 01 or 02 from your fixed line or mobile and may be included in your call package. Calls may be monitored or recorded for training and compliance purposes.

All phone lines are open Mon-Fri 8am - 8pm, Sat 9am - 5pm, and Sun & Bank Holidays 10am – 4pm.

Post Office Money® Car Insurance is arranged and administered by BISL Limited. BISL Limited arranges policies from a panel of insurers, details are available on upon request from BISL Limited. 

Post Office Limited is an appointed representative of Post Office Management Services Limited which is authorised and regulated by the Financial Conduct Authority, FRN 630318. Post Office Limited and Post Office Management Services Limited are registered in England and Wales. Registered numbers 2154540 and 08459718 respectively. Registered Office: 100 Wood Street, London, EC2V 7ER. Post Office Money and the Post Office Money logo are registered trademarks of Post Office Limited.  

BISL Limited is authorised and regulated by the Financial Conduct Authority, FRN 308896. BISL Limited is registered in England. Registered number 3231094. Registered Office: Fusion House, Katharine Way, Bretton, Peterborough, PE3 8BG. 

The above details can be checked on the Financial Services Register by visiting the Financial Conduct Authority website and searching by Firm Reference Number (FRN).