Car Insurance

BREXIT : DRIVING IN THE EU – Green Cards

On 30th June 2021, the EU Commission announced their decision to waive the need to travel with a Green Card for vehicles and towed caravans and trailers when driving in the EU and EEA from 2nd August 2021 onwards. This means you DO NOT need a Green Card for driving your vehicle and towing a caravan or trailer in the following countries: Andorra, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden and Switzerland.

You MAY NEED a Green Card for driving your vehicle and towing a caravan or trailer in the following countries: Albania, Azerbaijan, Belarus, Iran, Israel, Moldova, Morocco, Russia, Tunisia, Turkey and Ukraine. (Please note, insurance cover in these countries is subject to agreement from your insurer and an additional premium may apply in accordance with the terms of your policy).

• If you are travelling to the countries shown above where a Green Card may be required for your vehicle and caravan/trailer - please contact us 21 days before you are travelling and we will arrange for one to be sent to you if your insurer agrees to the cover and you have paid any additional premium if required.

You will need to take a copy of your Certificate of Insurance, your driving licence and V5C log book with you and display a UK sticker on your vehicle. You may also need an International Driving Permit to drive in some EU/EEA countries.

If you intend to tow a trailer with your vehicle, depending on the type of trailer you have, you may also need to register your trailer before you travel here.

Please note, if you took out a new policy or renewed a policy with us after May 2021, ‘Section 9 Driving Abroad’ in your terms and conditions will still contain information concerning the previous EU ruling which advised that Green Cards were required in all circumstances. We will not be reissuing policy documents in the short term, however if you choose to renew your policy with us at your next renewal, this section will be updated.

For more information on driving abroad and any required documentation, please review the following websites before you travel.

Driving Abroad

Vehicle Insurance and Driving Abroad

Trailer Registration

International Driving Permits

The Motor Insurance Bureau

You can pay annually or in monthly instalments. To pay by monthly instalments you will need to enter into a credit agreement (subject to status). You can pay by credit / debit card or direct debit but your first payment must always come from a credit / debit card. 

If you choose to pay by monthly instalments, you will be charged for the credit and this is indicated by the APR %. This means you pay more than you would for an annual lump sum payment arrangement.

We're afraid not.

Go to our car insurance application where you can retrieve your quote. Enter your quote reference in the "retrieve an existing quote" section and follow the instructions given.

You can download your document policy pack at the time of purchase or alternatively they can be posted out to you thereafter. Your certificate of insurance should arrive in the post within 7 working days of purchase. You can also access your documents online via the Self-Service Centre.

We'll send a renewal notice 28 days before your renewal date, which will give you instructions about any actions you may need to take.

It means that your policy will renew automatically when your policy comes up for renewal next year. It is a convenient stress-free way of staying insured. We’ll send a reminder 28 days before your Renewal date so you can check the details and make sure you are still happy to go ahead.

If you change your mind and want to opt out of an automatic renewal it is easy to do. Either go onto Your Account or call the Contact Centre to make the change.

Please call the claims helpline on 0345 073 1005.

Please call us on 0345 073 1002 where further information and assistance will be available to you in the event of a claim.

Please call us on 0345 073 1002. Charges and fees may be applicable when cancelling your policy before or after the 14 day cooling off period. Please see policy documents for full details.

If you need to drive to a single place of work and you have commuting cover, your insurance cover is still valid. If you don’t have cover for commuting, you will need to contact us to update your cover.  

If you’re using your own private car for voluntary purposes to transport medicines or groceries to support others who are impacted by Covid-19, your cover will not be affected. You don’t need to contact us to update your cover.

If you’re a key worker and using your own car to drive to different locations for work purposes because of the impact of Covid-19, you will need to contact us to update your cover.

Yes, we’re here to help. We’re aware that there may be an impact on people’s livelihoods due to Covid-19. If you think you may be unable to maintain your regular policy payments, please contact us as soon as possible on 0345 073 1002. Our opening hours are Monday-Friday 8am-8pm, Saturday 9am-5pm, Sundays – closed, Bank Holidays 9am-5pm.

We have specialists on hand who can discuss your individual circumstances and agree how we can help with your financial situation. There are several ways we may be able to help including; moving your payment dates, agreeing partial payments or payment holidays in the short term and removing any fees applied to your policy.

Don’t wait until you miss a payment as we can help you in advance. We ask that you don’t cancel your payments or direct debits as this can result in your policy being cancelled and we don’t want you to be left uninsured, please get in touch with us in the first instance.