Getting help from us
Select a product or service from the options below. You’ll either be taken to the FAQs for that product or service, or an enquiry form which you can fill in and submit.
Coronavirus support:
Contact us
Got a query, want to give us some feedback or make a complaint about one of our products or services? Here’s how you can find answers and get in touch with us
Business Services
Identity Services
International Driving Permit FAQs
Foreign Nationals Biometric Residence Permit FAQs
For general enquiries contact us here.
For Document Certification business enquiries contact us here.
Letters & Parcels
Post Person Complaints and feedback
Getting help from Royal Mail
If you’ve got an enquiry or want to complain about Lost, Damaged or Delayed Mail, Post Person Complaints and feedback, Delivery and Collection or any other Royal Mail Product and Service visit the Royal Mail website, where you will find details of how to get in touch with them.
Get in touch with Parcelforce Worldwide
If you need advice or to feedback on a Parcelforce Worldwide product or service visit Parcelforce Worldwide.
Travel
Your Finances
General Enquiries
For general enquiries, complaints or feedback
By Post:
FREEPOST
POST OFFICE
CUSTOMER CARE
Online:
Fill in this form for general enquiries or feedback regarding Post Office products or services.
Complete Post Office complaints form and we'll do our best to put things right.
Alternatively Textphone us:
0345 722 3355
Need to contact us using Braille, audio or large print? No problem, we'll respond to you in the same format.
For technical issues with our website
Fill in this form website feedback.
Other
Working for Post Office
Financial Ombudsman Service
The Post Office Limited is voluntarily covered by the Financial Ombudsman Service for Postal Orders and Bureau de Change services (excluding International payments). This means we formally agree to comply with any decisions the Financial Ombudsman comes to about complaints.
You can contact them by writing to:
The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Phone: 0300 123 9123
Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk
Online dispute resolution
We always try to resolve any complaint to put things right. However, if you have already contacted us and we have not resolved your complaint to your satisfaction, you may wish to use the European Commission's Online Dispute Resolution service. This is an online portal designed to help consumers who have bought goods or services online to conduct dispute resolution
Call charges
0330 & 0345: Calls to 03 numbers will cost no more than calling a standard geographic number starting with 01 or 02 from your fixed line or mobile and may be included in your call package dependent on your service provider. Calls may be monitored or recorded for training and compliance purposes.