You may find the answer to a question faster in our online help and support
It’s always worth checking before you contacting us.
Let’s make sure you reach the right team for the fastest response. Tell us which product you need to contact us about and we’ll show you how.
Before you contact us, remember you can use our branch finder to check:
Do you have feedback, good or bad, to share about your experience in a branch or the service you’ve received?
If you don’t need a reply, please use this feedback form.
If you're not happy with the service at a branch, let us know and we'll try to put it right.
Use this form for issues with opening hours, wait times, accessibility or staff conduct. We'll reply as soon as we can, but it may take 5-15 working days.
For complaints about a specific product, service or transaction, use the links earlier in this section to take you to the right support page and forms.
It’s always worth checking before you contacting us.