Contact us

Got a query, want to give us some feedback or make a complaint about one of our products or services? Here’s how you can find answers and get in touch with us

Getting help from us

Select a product or service from the options below. You’ll either be taken to the FAQs for that product or service, or an enquiry form which you can fill in and submit.

Letters & Parcels

Keepsafe Mail Holding Service

Local Collect®

Sending UK Letters & Parcels

Lost, Damaged or Delayed Mail

Post Person Complaints and feedback

Delivery and Collection

Overseas Letters and Parcels

PO Box®

Postcode/Address Finder

Redirection Options

Track & Trace


Getting help from Royal Mail

If you’ve got an enquiry or want to complain about Lost, Damaged or Delayed Mail, Post Person Complaints and feedback, Delivery and Collection or any other Royal Mail Product and Service visit the Royal Mail website, where you will find details of how to get in touch with them.

Get in touch with Parcelforce Worldwide

If you need advice or to feedback on a Parcelforce Worldwide product or service visit Parcelforce Worldwide.

General Enquiries

For general enquiries, complaints or feedback

By Post: 



Fill in this form for general enquiries or feedback regarding Post Office products or services.

Complete Post Office complaints form and we'll do our best to put things right.

Alternatively Textphone us:

0345 722 3355

Need to contact us using Braille, audio or large print?  No problem, we'll respond to you in the same format.

For technical issues with our website

Fill in this form website feedback.


Working for Post Office

Post Office jobs.

Financial Ombudsman Service

The Post Office Limited is voluntarily covered by the Financial Ombudsman Service for Postal Orders and Bureau de Change services (excluding International payments). This means we formally agree to comply with any decisions the Financial Ombudsman comes to about complaints.

You can contact them by writing to:

The Financial Ombudsman Service
Exchange Tower
E14 9SR

Phone: 0300 123 9123

Online dispute resolution

We always try to resolve any complaint to put things right. However, if you have already contacted us and we have not resolved your complaint to your satisfaction, you may wish to use the European Commission's Online Dispute Resolution service. This is an online portal designed to help consumers who have bought goods or services online to conduct dispute resolution

Call charges

0330 & 0345: Calls to 03 numbers will cost no more than calling a standard geographic number starting with 01 or 02 from your fixed line or mobile and may be included in your call package dependent on your service provider. Calls may be monitored or recorded for training and compliance purposes.

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