For further information about the Horizon IT Scandal, please visit our corporate website

Common biometric residence permit collection questions

  • If you’d prefer to collect your residence permit from another branch that will be more convenient for you, we can redirect it for a small fee.

    Choose ‘BRP collection’ from the options in the branch finder to find the nearest authorised branch in your preferred area.

    Visit the branch to request the redirection and pay the fee. Then return 10 calendar days later to collect your permit.

  • If you’ve been asked to collect your permit from a specific, named Post Office branch, you can find it and its opening hours now using our branch finder tool.

Need some help?

All enquiries regarding the collection of your biometric residence permit should be directed to the Home Office using their contact information. 

Additional help from the Home Office

The Home Office provides more details about biometric residence permits.

Visit: Biometric residence permits help on GOV.UK

Contact Post Office about BRP collection in branch

If you have a business question, feedback or complaint about how your in-branch experience of BRP collection or other services, here’s how to tell us.

Send us a message

Please complete our enquiries form to tell us what you’d like to know or share feedback on your experience.

Make a complaint

If you’re not happy with your Post Office experience, please let us know and we’ll do our best to put things right.