For further information about the Horizon IT Scandal, please visit our corporate website

Changes to prize payouts

From 1 February 2024, Post Office will no longer be able to pay National Lottery prizes between £500.01 and £50,000.00. Find out how to claim a prize or call the National Lottery on 0333 234 50 50.


Contacting the National Lottery

Here’s how to get in touch with the National Lottery customer service team with any enquiries

By phone

Call National Lottery customer services on: 0333 234 50 50

  • Monday to Saturday: 9am – 8pm
  • Sunday: 9am – 5pm

By post

Write to National Lottery at: The National Lottery
Player Services
PO Box 287
WD18 9TT

All prize payment queries and complaints are investigated.

By email

Write to National Lottery at:

Visit the National Lottery help pages

You'll find additional support and FAQs on the National Lottery site.

Visit: National Lottery help

Contact Post Office about in-branch services

If you have a question, feedback or complaint about your experience in branch, here’s how to tell us.

For all National Lottery enquiries, please contact its dedicated team using the details provided earlier on the page.

Send us a message

Please complete our enquiries form to tell us what you’d like to know or share feedback on your experience.

Make a complaint

If you’re not happy with your Post Office experience, please let us know and we’ll do our best to put things right.

*Call charges: calls to 03 numbers will cost no more than calling a standard geographic number starting with 01 or 02 from your fixed line or mobile and may be included in your call package dependent on your service provider. Calls may be monitored or recorded for training and compliance purposes.