Collection services

Too busy to stay at home waiting for your shopping? Now you can pick up your package from the local Post Office with Local Collect.


Now you don’t have to take the morning off work to receive your package – you can pick it up from your local Post Office. It’s perfect for when a parcel’s too big for your letterbox, or it needs to be signed for.

How it works

You have two options – one for online shopping, the other for missed deliveries.

Online shopping

The next time you order something online, check if the retailer gives you the option to deliver your item direct to a Post Office branch using Royal Mail's Local Collect service. There is no charge to pay on collection at our branches.

Just bring proof of identity for the person the parcel is addressed to and copy of the tracking ID.

Local Collect is available from 10,500 local Post Offices. Around 8,000 Post Offices have extended opening hours 9am - 5:30pm on Saturdays and over 3000 are open on Sundays too. Check your local branch with our Branch Finder.

Acceptable forms of ID To pick up your parcel, you'll need proof of identity (for the person the parcel is addressed to) and proof of delivery address from one of the following (originals, not copies)

  • Birth Certificate
  • Building Society Book
  • Cheque Book
  • Cheque Guarantee Card
  • Council Tax Payment Book
  • Credit Card
  • Credit Card Statement (not older than 6 months)
  • Debit Card
  • Full Driving Licence
  • Marriage Certificate
  • Military Photo ID
  • Police Warrant Card
  • Foreign National Identity Card
  • National Savings Bank Book
  • Valid Passport
  • Paid Utilities Bill (not older than 6 months)
  • Standard acknowledgement letter (SAL) issued by the Home office for Asylum Seekers
  • Trade Union Card

For minors under the age of 18 one of the following (originals not copies) will be acceptable identification if they are unable to provide one of the listed identifications set out above:

  • Medical Card
  • National Insurance Card
  • Savings Book

Missed deliveries

If you miss your delivery because you're out and about, you'll receive a 'Something for You' card from Royal Mail or Parcelforce Worldwide letting you know they tried to deliver your post.

Visit the website or call the number listed on the card and you'll be able to arrange to collect your item from a Post Office branch. For items delivered by Royal Mail there is a charge for this service.

You’ll need to wait until midday at least 24 hours after you received the card – then you’ll be able to pick up the parcel. 

When you come to pick it up, remember to bring proof of identity for the person the parcel is addressed to and proof of address – like a utility bill or a letter from the council. 

Click & Collect from your nearest Post Office

Need a hand?

For more information on collection services, please contact:

Royal Mail


Did you know?

93% of the UK population live within one mile of a Post Office.