Parcel collection services

Expecting a delivery? We’re in when you’re out.

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Local collect


Too busy to stay home and wait for deliveries? Collect your online shopping from your local Post Office branch instead. 

Local Collect is ideal if you’re out and a parcel’s too big to post or needs to be signed for. Here’s how it works: 

Check if you can collect

When you buy online, check if the retailer offers Local Collect (delivery to a Post Office branch). We’ll look after the item until you can collect it, and there’s no charge to pick it up

Pick a Post Office

Collect from any of 10,000 Local Collect Post Office branches. Around 8,000 are open longer hours, including 9am – 5:30pm on Saturdays. And over 4,000 open on Sundays.

Bring proof of ID

Picked a branch to collect your parcel from? Just bring some proof of identity for the person it’s addressed to (there’s a list of what we accept below) and a copy of the tracking ID.

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Collect parcels from a local Post Office

Let’s find the nearest one to you.

Pay Bills and Top Up
Passport Applications
Licence Applications
Home Office Services
Document Verification Services
DBS Services
Your Finances
National Lottery
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Bring some ID 


To collect a parcel from a Post Office, you’ll need some proof of identity. It could be a full driving licence, passport or any of the list below. Just make sure it’s the original (not a copy) and for the person the parcel’s addressed to.

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Missed a delivery?

If you’re out and miss a Royal Mail or Parcelforce Worldwide delivery, they’ll leave a 'Something for You' card to tell you they tried to deliver your parcel.

If you want to collect it from a Post Office branch, here’s what to do:

  • Wait until midday at least 24 hours after you receive the card
  • Visit the website or call the number listed on the card
  • Choose a Post Office branch you’d like to collect it from
  • Bring some proof of ID for the person it’s addressed to (see list of acceptable ID above)
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Some common questions