down-arrow icon
chevron-right icon down-arrow icon

Essential services

 

Get help with your post, identity services, holiday money, broadband and more.

Posting services

Help, information and handy tools for sending letters and parcels with Post Office, Royal Mail and Parcelforce Worldwide.

Identity services

Your questions answered and where to reach us about passports, licences, permits, vehicle tax, document verification and other important ID services.

Travel Money

For help with ordering holiday money, managing your account, reporting a lost or stolen Travel Money Card and other foreign currency topics.

Broadband and phone

To contact us about our Broadband or HomePhone services (now managed by Shell Energy) please visit this page.

chevron-right icon down-arrow icon

Banking and finance

 

From banking to borrowing and saving to sending money overseas. We're here to help, so choose the product or service where you need some support.

 

Banking services

Find out more on the services your bank offers at Post Office including details on how to contact your bank directly should you have any questions.

Bill payments and
top-ups

Get help, information or in touch about paying bills and topping up at 24,000 Post Office branches and Payzone stores UK-wide.

Post Office card account (POca)

For service updates and questions about Post Office card account (POca), or help with accessing your account or lost/stolen cards.

Savings

If you've got an ISA or other savings product with us, here's where to get help. 

chevron-right icon down-arrow icon

Mortgages

Get the latest on our mortgages, access your account online, find FAQs about the product or contact our mortgages team.

Credit Cards

Get help managing your Post Office Credit Cards or in touch with our support team if you need to talk.

Online money transfers

Find out how to manage your International Money Transfer account online or contact us by phone or email if you need to.

Personal loans

Need to borrow or some support with a personal loan you already have from us? Find the help you're after here.

chevron-right icon down-arrow icon

Insurance

 

Get a quote or your questions answered, make a claim or call on us when needed. 

Travel Insurance

If you're interested in Post Office Travel Insurance or already have a policy, here's how to get in touch and get the help you need.

Life Insurance

Get help with Post Office Life Insurance and Over 50s Life Cover - whether you're already a customer or want to get covered.

Home Insurance

Get help protecting your property, find out how to make a claim, and discover answers to the questions we're asked most often about Home Insurance.

Motor Insurance

Contact us or browse help topics about Car Insurance for the under and over 50s, plus our Van Insurance too.

chevron-right icon down-arrow icon

Gadget Insurance

Need insurance for your gadgets or help with a query, managing your existing policy, making a claim or raising an issue?

Pet Insurance

We're here to help you protect those extended members of the family. Get a quote, find answers fast, contact us or make a claim here.

circle-outline icon chevron-right icon phone icon online-application icon

Get in touch

General enquiries

Send a question or feedback about Post Office or our partners’ services.

Complaints

If you’re not happy we’ll do our best to put things right.

Mail

FREEPOST
Post Office Customer Care Team
Bristol
BS1 9HY

If you’re deaf or hard of hearing you can use our textphone service: 0345 722 3355

 


chevron-right icon

This might interest you

Media enquiries

Jobs at Post Office

*Calls to 03 numbers will cost no more than calling a standard geographic number starting with 01 or 02 from your fixed line or mobile. They may be included in your call package. Check with your service provider. Calls may be monitored or recorded for training and compliance purposes.