Getting help and support
The government have set up a page to help you with many aspects of the Payment Exception Service.
If you only have limited access to the internet, there is also a phone number you can call.
For general support, or if you card is lost or stolen
Visit the GOV.UK Payment Exception website: Go to GOV.UK
If you don’t have online access
You’ll need to use the Payment Exception Service helpline, who run this service on behalf of the office that pays your benefit.
Call free on: 0800 0152 902
- Monday to Friday: 8am - 8pm
- Saturday: 8am – 6pm
- Sunday: 10am – 4pm
- Bank holidays in England and Wales: 9am – 6pm