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Help and Support

Travel Insurance

Updates to our services and your most common queries 

Travel Insurance with Covid-19 cover

Our latest policies offer extra protection and reassurance in light of the Covid-19 outbreak. Once travel’s again permitted and your destination’s safe to visit, they’ll give you all this Covid-19 cover:


Before you go:

  • Cancellation within 14 days of your trip should you test positive 

  • Cancellation if a close relative^ passes away after testing positive for Covid-19 

  • Curtailment if you test positive for Covid-19 at your outward departure point and are not allowed to go on your trip 

  • Missed departure while waiting for test results* (negative result included, you must arrive at your departure point within the time stated, and the testing is to take place at your departure point) 

While you’re travelling:

  • Curtailment if you test positive upon arrival at your destination** 

  • Curtailment if you test positive for the virus or are medically quarantined for 24+ hours whilst in destination** 

  • Curtailment if a close relative^ passes away from Covid-19 back at home 

  • Emergency medical and additional expenses, including getting you home 

There’s NO cover for:

  • Travelling against Foreign, Commonwealth & Development Office (FCDO) advice or any Government restrictions (including UK lockdowns or travel bans) 

  • Changes to FCDO or local Government travel advice while you’re away 

  • Not wanting to travel for fear of catching Covid-19 

  • Unlimited costs (each level of cover has a maximum benefit) 

  • Buying a policy after receiving a positive Covid-19 test result or waiting for a result when your trip starts within 14 days 

  • Following general advice from a government to self-isolate, including any quarantine requirements upon re-entering the UK 

  • The cost of any medical tests or results 

  • Your GP or medical practitioner advises not to travel due to existing health conditions.

For more details check the answers to common questions below and the full policy wordings so you’re in no doubt what’s covered.

Remember, your cover won’t be valid if you travel against FCDO advice on international travel and Government guidance on travel within the UK. This can change often and at short notice, so please check it regularly and again before you go.


*Not available on Economy

** Economy, Standard and Premier levels of cover only

^ Close relative: Your spouse, civil partner, or the person with whom you are permanently cohabiting in a marriage-like relationship, son, daughter (including adopted or foster child), mother, father, sister, brother, grandmother, grandfather, grandchild, fiancé(e) and next of kin, including the same in law and step-relations.

Interested in Travel Insurance with Covid-19 cover?

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Travel, testing and quarantine FAQs

Have a non Covid-19 question?

Get answers about the regular features of our cover.

Manage your policy online

From your computer, smartphone or tablet.

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Travel Insurance - My account 

Log into travel insurance account

How to contact us

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General enquiries for all policies 0330 123 3690*

Monday to Friday 9am to 5:30pm

Or use our travel insurance enquiry form

To make a claim

Call Monday to Friday 9am to 5pm 

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Policy numbers beginning with TC - 0333 333 9702*

You can submit a claim online here

Or email

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Policy numbers beginning with TE - 01403 330 233

You can submit a claim online here

Or email

Emergency medical assistance

Available 24 hours a day

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Policy numbers beginning with TC - 0203 865 3074

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Policy numbers beginning with TE 

From anywhere except USA, Canada or Mexico +44 (0) 1403 289 163

From the USA or Canada +1 877 324 0460 toll free

From Mexico +1 819 780 0644

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* Calls to 03 numbers will cost no more than calling a standard geographic number starting with 01 or 02 from your fixed line or mobile and may be included in your call package dependent on your service provider. Calls may be monitored or recorded for training and compliance purposes.