For further information about the Horizon IT Scandal, please visit our corporate website

Common SIA licence questions

  • You can only use this service if you've been given a licence application reference number. We need this to submit your application.

    You can obtain your licence application reference number from your online SIA account.

  • Head coverings worn for religious reasons are acceptable, but care must be taken to ensure your face is not covered.

    Please remember to wear a dark coloured headscarf, as lighter coloured head coverings may be too difficult to see – which could lead to the photo being rejected.

    We’re aware of the need to protect your dignity, privacy, and modesty. If you need any special arrangements, just let us know. We’ll be happy to help.

  • You can’t wear glasses or sunglasses while your photo is being taken.

    You must also remove the following items:

    • Headphones
    • Hats, scarves or any other headgear not worn for religious reasons
    • Bluetooth headsets

    For more information about suitable photos, please view the Home Office photo guidance

Contact Post Office about in-branch services

If you have a business question, feedback or complaint about your in-branch experience with SIA licences or other services, here’s how to tell us.

Send us a message

Please complete our enquiries form to tell us what you’d like to know or share feedback on our services.

Make a complaint

If you’re not happy let us know and we’ll do our best to put things right.