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Help and support
 

Home Insurance

 

Need help with a Post Office Home Insurance question, quote or claim?

Here’s where to get the answers or support you need.


Service updates

Coronavirus won’t affect the level of cover your Post Office Home Insurance policy provides.

 

If your policy’s due to renew and you wish to change or decline it, please call us. If you chose the auto renew option and are happy with your renewal, there’s no need to do anything and your policy will simply renew.

 

If your having difficulty paying your insurance premium, we’re here to help. Please check your policy number, when it started or renewed, and contact the relevant customer services team.


Manage your account online

Access the Self Service Centre to view and adjust your policy online or download your documents.

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Policies starting before 1 October 2019 

Log in here 

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Policies starting on/after 1 October 2019 and renewed from 1 May 2020

Register here or log in here 


How to contact us

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Policies starting before 1 October 2019 

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To speak to our customer service team call 0345 073 1002*

Monday to Friday 8am - 8pm | Saturday 9am - 5pm | Sundays and bank holidays 10am - 4pm

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To make a claim call 0345 073 1005*

Available 24/7

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To renew your policy call 0330 018 4082*

Monday to Friday 8am - 8pm | Saturday 9am - 5pm | Sundays and bank holidays 10am - 4pm

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Policies starting on/after 1 October 2019 and renewed from 1 May 2020

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To speak to our customer service team call 0333 44 39 850*

Monday to Friday 8am - 8pm | Saturday 9am - 5pm | Sundays and bank holidays 10am - 4pm

Or email homeinsurance@postoffice.co.uk 

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To make a claim call 0345 165 0915

Available 24/7

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To get a quote call 0333 44 39 848

Monday to Friday 8am - 8pm | Saturday 9am - 5pm | Sundays and bank holidays 10am - 4pm

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To speak to DAS

About your Family Legal Protection call 0344 893 0956

About your Home Emergency claims call 0800 032 9806


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Some common questions

 

We’ve answered some of the questions we’re asked most about home insurance.

 


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Need help with something else?

 

Here’s where to get answers and support with these related products and services.

 

Mortgages

Manage your mortgage account online, contact us for support or read our FAQs.

Life Insurance

Contact us, find answers or claim on an existing policy, or get in touch about a new one.

Savings

Get help and support with Savings, Bonds and ISA accounts from Post Office.


Call charges*
0330 & 0345: Calls to 03 numbers will cost no more than calling a standard geographic number starting with 01 or 02 from your fixed line or mobile and may be included in your call package dependent on your service provider. Calls may be monitored or recorded for training and compliance purposes.