down-arrow icon

Help and support

Home Insurance


Need help with a Post Office Home Insurance question, quote or claim?

Here’s where to get the answers or support you need.

Service updates

Coronavirus won’t affect the level of cover your Post Office Home Insurance policy provides.


If your policy’s due to renew and you wish to change or decline it, please call us. If you chose the auto renew option and are happy with your renewal, there’s no need to do anything and your policy will simply renew.


If your having difficulty paying your insurance premium, we’re here to help. Please contact us on 0333 443 9850*.

Manage your account online

Access the Self Service Centre to view and adjust your policy online or download your documents.

down-arrow icon chevron-right icon

For Home insurance policies that begin with the letter H followed by 11 digits.

Register here or log in here 

How to contact us

down-arrow icon chevron-right icon

To speak to our customer service team call  0333 443 9850*

Monday to Friday 8am - 8pm | Saturday 9am - 5pm | Sundays and bank holidays 10am - 4pm

Or email 

down-arrow icon chevron-right icon

To make a claim call 0345 165 0915

Available 24/7

down-arrow icon chevron-right icon

To get a quote call 0333 443 9848

Monday to Friday 8am - 8pm | Saturday 9am - 5pm | Sundays and bank holidays 10am - 4pm

down-arrow icon chevron-right icon

To speak to DAS

About your Family Legal Protection call 0344 893 0956

About your Home Emergency claims call 0800 032 9806

chevron-right icon

Some common questions


We’ve answered some of the questions we’re asked most about home insurance.


chevron-right icon down-arrow icon

Need help with something else?


Here’s where to get answers and support with these related products and services.



Manage your mortgage account online, contact us for support or read our FAQs.

Life Insurance

Contact us, find answers or claim on an existing policy, or get in touch about a new one.


Get help and support with Savings, Bonds and ISA accounts from Post Office.

Call charges*
0330 & 0345: Calls to 03 numbers will cost no more than calling a standard geographic number starting with 01 or 02 from your fixed line or mobile and may be included in your call package dependent on your service provider. Calls may be monitored or recorded for training and compliance purposes.