Answers to common questions can be found on our Travel Money Card help and support page.
Getting started
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If you haven't downloaded the app yet, you can get it from the Apple Store or Google Play. Once you have it, follow the on-screen instructions to create your app account. They'll also include how to link your card.
If you need to link your card at a later date you can do this from the app home page. Or tap the 'Cards' tab at the bottom of the screen then 'Link a card' and follow the on-screen instructions.
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You can do lots with the travel app.
It makes buying, topping up and managing Travel Money Cards with up to 22 currencies a breeze. Buying and accessing Travel Insurance on the move effortless. And it puts holiday extras like airport hotels, lounge access and more at your fingertips. All with an improved user experience.
For more information, visit our travel app page.
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Before leaving the UK, make sure you've activated your Travel Money Card. You can do this in your app by following the on-screen instructions.
Travel Money Card in your app
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The easiest way to track your Travel Money Card balance is within the app; this shows clearly what your remaining balance is in each currency for each card you have linked to your app. We don't recommend using ATMs to check your balance as they will provide a GBP figure using a different exchange rate.
Remember, your balance is held in each currency so is not affected by exchange rates unless you change it to other currencies. Download the Post Office travel app from the App Store or Google Play.
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Yes. You can use your card to make contactless, Apple Pay and Google Pay™ payments.
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Yes, you can add your Travel Money Cards to your Apple Pay account in the new app just as you could in the previous version.
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Sorry, the travel app doesn’t support Google Wallet just yet. We’re working on it.
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Follow the in-app instructions, continue to payment and tap on the 'change payment method' to change your card details. These will be saved for future use. If you need to change these card details in the future, follow the same instructions when topping up to change your details again.
You can use both credit and debit card. Please be aware that some credit card providers will charge for a foreign currency purchase.
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To get your PIN open the card you wish to receive the PIN for. Tap on manage and follow instructions within 'View your PIN'. Alternatively, you can call our automated line on +44 (0)20 7937 0280 and select option 1.
You can only change your PIN at UK ATMs that accept Mastercard and offer the PIN change facility, just as with debit or credit cards.
Other app questions
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The new travel app continues to support biometric login. If you use an iOS device, you can use Touch ID and Face ID to access it. On Android devices, you can log in using fingerprint authentication.
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Not right now, sorry. The travel app is only available on smartphone devices currently, not tablets.
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We’ve removed the ATM finder feature from the new app for its initial launch. We want to make sure it provides the right experience before it goes live.
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The branch finder feature has been removed from the initial launch version of the new app. We want to make sure it provides the right experience before it goes live.
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We've removed the currency converter finder feature from the new app for its initial launch. We want to make sure it provides the right experience before it goes live.
Travel insurance in the app
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Yes, you can buy Post Office Travel Insurance in the travel app. Click on the 'Insurance' icon in the navigation bar and follow the quote journey.
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Yes, if you already have a Post Office Travel Insurance policy you can link it to your app. You can see the policy and all documentation associated with your policy.
To link, just tap the 'insurance' icon and follow the on-screen instructions.
If you have multiple policies, you can link and view them all in your app.
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Sorry, the app doesn't support in-app claims right now. You call our travel insurance support team from the app by following the instructions. Tap on the policy you wish to discuss to access assistance and documents.
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There are more answers to common questions on our travel insurance help and support page. You may find the answer you need there.
Travel app issues
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If there are any issues with the app while you're traveling, you'll be able to manage your card via your online account, including checking your balance and topping up. Log in or register for an online account.
If you need to discuss any other issues please contact our support team on +44 (0) 20 7937 0280. The team is available to help 24/7.
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Verification emails should arrive within 2 minutes of being requested. If the email does not arrive you can ask for another to be sent from the app. Only the newer email will be valid. Please make sure you check your spam/junk folders for our emails.
For further assistance please call us on +44 (0) 20 7937 0280
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If you experienced any issues with activating your Travel Money Card please call us using the number on the back of your card, +44 (0) 20 7937 0208. Our team will be happy to help you activate your card.
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If you're experiencing any issues with your app, please get in touch with our travel app support team using the number on the back of your card, +44 (0) 20 7937 0280.
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You can provide feedback and rate our travel app in the App Store or Google Play. You can also provide feedback to our app support team by calling us using the number on the back of your card.
Travel app issues
-
If there are any issues with the app while you're traveling, you'll be able to manage your card via your online account, including checking your balance and topping up. Log in or register for an online account.
If you need to discuss any other issues please contact our support team on +44 (0) 20 7937 0280. The team is available to help 24/7.
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Verification emails should arrive within 2 minutes of being requested. If the email does not arrive you can ask for another to be sent from the app. Only the newer email will be valid. Please make sure you check your spam/junk folders for our emails.
For further assistance please call us on +44 (0) 20 7937 0280
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If you experienced any issues with activating your Travel Money Card please call us using the number on the back of your card, +44 (0) 20 7937 0208. Our team will be happy to help you activate your card.
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If you're experiencing any issues with your app, please get in touch with our travel app support team using the number on the back of your card, +44 (0) 20 7937 0280.
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You can provide feedback and rate our travel app in the App Store or Google Play. You can also provide feedback to our app support team by calling us using the number on the back of your card.