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New-look travel app out now

Our revamped travel app’s out now. It makes buying, topping up and managing Travel Money Cards with up to 22 currencies a breeze. Buying and accessing Travel Insurance on the move effortless. And it puts holiday extras like airport hotels, lounge access and more at your fingertips. All with an improved user experience. Find out what’s changed.


Common Travel Money Card questions

Before you go

  • No. We’ll carry out an electronic address verification check based on the information you provide. This will be stored but will not affect any credit rating.

  • If you order your card online it will be delivered to your home address in two to three working days. If you require a card in a shorter time please check with your local Post Office branch. Exchange rates vary between online and branch.

  • Before leaving the UK, make sure you have activated your Travel Money Card. Activation can be done through the free Post Office Travel app – download now from the Apple App Store or Google Play. The app allows you to top up, track spend, view balances and freeze spend.

    Activation can also be done by calling our automated line on +44(0) 20 7937 0280. Full details can be found on the letter that comes attached to you your card.

  • To get your PIN, download the free Post Office Travel app from the App Store or Google Play, create an account and you can check your PIN wherever you are in the world.

    Alternatively, you can call our automated line on +44 (0)20 7937 0280 and select Option 1. Your change of PIN can only be done at UK ATM’s that accept Mastercard and offer the PIN change facility.

Currency questions

  • You can load any of the following currencies on to your card. The card can hold up to 22 currencies at once, but they can only be loaded one at a time:

    Euro, US dollars, Australian dollars, Canadian dollars, New Zealand dollars, Thai baht, UAE dirham, Turkish lira, South African rand, Swiss francs, Polish zloty, pounds Sterling, Chinese yuan, Czech koruna, Danish kroner, Hong Kong dollar, Hungarian forint, Japanese yen, Norwegian krone, Saudi riyal, Singapore dollar or Swedish krona.

  • We recommend that you load the currency of the country that you’re travelling to. If we don’t offer that currency we recommend that you load pounds Sterling on to your card.

  • We recommend that you always pay in the local currency and not Sterling. This will prevent high fees and very poor exchange rates being applied at an ATM or retailer. This is known as Dynamic Currency Conversion (DCC). We include information about DCC in every card pack.

While you’re away

Using your card abroad

  • Your card can be used wherever Mastercard is accepted.

  • We have to authorise your card immediately which means a small number of locations may not be able to take your card. This includes unmanned petrol pumps, toll booths and on board cruise ships or aeroplanes.

  • We recommend that your card is not used to pay deposits on car hire or used when checking in to hotels that require a deposit. Both of these could lead to funds being held by the retailer, which would prevent you from using them.

  • Yes you can. You can use any ATM that’s accepts Mastercard. Post Office charge a cash withdrawal fee on every transaction and these fees are detailed online and on your welcome letter. Some ATM owners will charge their own fees for withdrawing cash, these are in addition to the fees that we charge. We always recommend that you withdraw cash in local currency and don’t choose to pay in Sterling or accept an ATMs currency conversion.

Topping up and managing currencies

  • The easiest way is via our mobile app, which is available to download from the App Store or on Google Play.

    You can also top up via our website if you’ve created an account. And you can ask friends or family to top up on your behalf in any UK Post Office branch, too. All they need is your card number.

  • Yes, you can. Our multi-currency card allows you to load any of the 22 currencies we offer.

  • No, you don’t have to move money. If you have money in one currency and spend in a different currency we’ll automatically move this for you to authorise a transaction. Alternatively, you can move the funds using the "Transfer" icon on the free Post Office Travel app (App Store, Google Play) or "Transfer to another wallet" icon if managing your account online.

  • The easiest way is to use our mobile app. This shows clearly what your remaining balance is in each currency. We do not recommend the use of ATMs to check your balance as they will provide a GBP figure using a different exchange rate. Remember, your balance is held in each currency so is not affected by exchange rates unless you change it to other currencies.

    Download the Post Office Travel app from the Apple App Store or Google Play.

Lost cards and leftover funds

  • You need to call us immediately on +44 (0) 20 7937 0280. We’re here 24 hours a day.  

    We’ll cancel your card and work out the best way to replace it. A fee may be charged if we need to courier a replacement card overseas.

    If you think you have misplaced your card and want peace of mind, you can freeze spend on your card using the Post Office Travel app, available on the App Store and Google Play. You can unfreeze just as easily if you find your card again.

  • You have 4 options available to you:

    1. Leave the money on your card for your next holiday
    2. Visit any Post Office branch and withdraw the balance over the counter in Sterling. There is a daily withdrawal limit of £300 per day
    3. Spend your money in the UK as normal. We will move the money to Sterling every time you pay for something. Anything you don’t spend stays in the currency you have on the card. No fees apply, we just use the day’s exchange rate
    4. Call us to ask for a refund. Please note that you will get a better exchange rate by spending on your card or withdrawing cash from a Post Office branch

Manage your card with our app

Order, top up and view the balance of your Travel Money Card, and transfer leftover currency funds to a new currency of your choice.

Post Office Travel app

Download our free app for your mobile device:

Lost or stolen cards

If your card’s been lost or stolen, we’re here to help. Lines open 24 hours a day, 7 days a week

Call us 24/7

Please call our Travel Money card team immediately on: 0207 937 0280

We’ll cancel your card and work out the best way to replace it.

Contact us about using your card

Need help managing your Travel Money Card and transactions and can't find the answer you need in our FAQs above or self-service tools? Our team's here for you.

Transactions and managing your card

For enquiries about transactions or managing your card online or via the app, call: 0207 937 0280

Manage your card online

Log into your online account top up your Travel Money Card, view your transactions and more all in one place.

Log into your account

Top up with currencies, check recent transactions, freeze your card and more online.

Contact Post Office about in-branch services

If you have a question, feedback or a complaint about services provided in Post Office branches, including getting a Travel Money Card there, here's how to get in touch with us.

Send us a message

Please complete our enquiries form to tell us what you’d like to know or share feedback on your experience.

Make a complaint

If you’re not happy with your Post Office experience, please let us know and we’ll do our best to put things right.