1. Refunds are available on all purchases of Post Office Ltd (“Post Office”) foreign currency either online or in branch.
2. Refunds apply to Post Office Travel Money Card and foreign currency.
3. Refunds exclude any bank or other charges that a purchaser may have incurred at the time of purchase.
4. Refunds exclude any and all delivery charges relating to the purchase of foreign currency.
5. Customers need to present original purchase and sales receipts or provide scanned copies by email at the time of requesting a refund. If you are providing scanned copies, please send to customercare@postoffice.co.uk
6. If obtaining a refund for cash only the original currency purchased will be accepted.
7. A refund will only be given for the full amount of currency purchased, both receipts must be for the same currency amounts and there are no refunds for part of a purchase.
8. Refunds must be claimed no later than 28 days from the date of purchase.
9. There are different ways in which to obtain a refund dependant on the method of purchase and form of currency purchased. To find out how to obtain a refund, you can ask in any Post Office branch.
10. A full refund will only be given where a holiday has been cancelled due to the following circumstances: Industrial Strike Action, Natural Disaster, Tour Operator Insolvency, advisory notice from the Foreign Office not to travel, adverse weather conditions preventing travel, Health Alert in the country of destination, other reasons at the discretion of Post Office Ltd.
11. Evidence of holiday cancellation may be required in order to obtain a refund.
12. Post Office reserves the right to refuse any refund where it is believed that these Terms and Conditions have not been met, or where it is believed that the transaction is fraudulent.
13. Refunds are only obtainable by the original purchaser.
14. Refunds will be made at the same exchange rate as given at the time of purchase.
15. Post Office reserves the right to amend, suspend or cancel the refund offer at any time without notice.
16. The refund offer does not affect your statutory rights.
17. The decision of Post Office regarding any matter relating to the refund offer is final and binding and no correspondence will be entered into.