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Help and support
 

Gadget and Mobile Phone Insurance

 

Need help with a Post Office Gadget Insurance question, quote or claim?

Here’s where to get the answers or support you need.


Manage your account online

Please log in to manage and update your account or make a claim.

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View or edit your policy

Log in here to download policy documents, update your details, add cover to renew your policy.

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Make a claim

Please log in here and have your policy number and the full circumstances ready.


How to contact us

Here’s how to reach us about Gadget Insurance.

If you need an answer right away, try our FAQs first.

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For general sales and queries or to discuss or amend your policy

Email us

Or call 0330 041 2875*

Monday to Friday 9am – 5.30pm

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To make a claim

Email us

Or call 0330 041 2875*

Monday to Friday 9am – 5.30pm

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Other ways to reach us

If you write to us we aim to respond within five working days.


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Some common questions

What is gadget insurance? Why might you need it? And how does it work?

Get the answers to these and other common questions.


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Need help with something else?

 

Here’s where to get answers and support with these related products and services.

 

Travel Insurance

Read FAQs on our travel cover, manage your account, make a claim or contact us.

Home Insurance

How to manage your account online, make a claim and get your questions answered.

Broadband and
Home Phone

If you’re already a customer, visit our dedicated support page. If not, contact us here.


Call charges*

Calls to 03 numbers will cost no more than calling a standard geographic number starting with 01 or 02 from your fixed line or mobile and may be included in your call package dependent on your service provider.

 

Post Office® Gadget Insurance is arranged and administered by Taurus Insurance Services Limited and underwritten by ERGO TIS on behalf of Great Lakes Insurance SE (GLISE)

 

Post Office Limited is an appointed representative of Post Office Management Services Limited which is authorised and regulated by the Financial Conduct Authority, FRN 630318. Post Office Limited and Post Office Management Services Limited are registered in England and Wales. Registered numbers 2154540 and 08459718 respectively. Registered office: Finsbury Dials, 20 Finsbury Street, London EC2Y 9AQ. Post Office Money and the Post Office Money logo are registered trademarks of Post Office Limited.

 

Taurus Insurance Services Limited is an insurance intermediary licenced and authorised in Gibraltar by the Financial Services Commission under Permission Number 5566 and authorised to passport general insurance intermediary services into the UK and registered with the Financial Conduct Authority in the UK under registration number 444830. Great Lakes Insurance SE is a German insurance company with its headquarters at Königinstrasse 107, 80802 Munich. UK Branch office: 10 Fenchurch Avenue, London, EC3M 5BN, company number SE000083. Great Lakes Insurance SE, UK Branch, is authorised and regulated by Bundesanstalt für Finanzdienstleistungsaufsicht. Deemed authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website. ERGO TIS is registered in the UK, company number 11091555. Registered office: 10 Fenchurch Avenue, London, EC3M 5BN. Authorised and regulated by the Financial Conduct Authority, register number 805870.