We offer a range of postal services to send, collect and return items, including regular sender services.
We provide a range essential financial services, from savings, borrowing to money transfers.
Plan your getaway with travel essentials including travel money, insurance and documents.
Protect what’s most important to you from your mobile phone to the future of your family.
Apply for passports, licences and permits, get documents certified, your identity verified.
We offer a range of other useful products and services.
For further information about the Horizon IT Scandal, please visit our corporate website
Have questions or need to contact us about bill payment and top-up services? Get the answers here. Please contact your supplier directly with any enquiries relating to their services specifically.
You can pay energy, council tax, water, housing, rent and other bills, including the major utilities. You can also top up your mobile phone and buy SIM cards, buy tickets for the Health Lottery, LottoSocial and National Express coaches, and manage online gaming accounts. Find out more about our bill payments services.
You can top up ALL major mobile network pay-as-you-go mobiles at any Post Office branch or Payzone store. View the full list of networks.
You can top up in two ways:
When you pay bills at the Post Office and Payzone stores, there’s no fee in most cases. If we do need to charge you a fee, we’ll tell you before taking payment. It’s free to use debit or credit cards, but your bank may charge their own fee. Contact your bank to find out more.
You can find your nearest Post Office branch with our branch finder. If it’s closed, you can access bill payment services through Payzone. You can find your nearest Payzone retailer using Payzone's store locator tool. It will show you which services the store provides, as well as its opening hours.
You can use this service any time your local Post Office branch or Payzone store is open. Go to your local Post Office branch or Payzone store and we’ll take it from there. Just bring what you need and tell us how much you’d like to pay. You can pay by credit or debit card and we’ll give you a receipt for your payment.
If you’ve paid your bill but your provider hasn’t received the payment yet, this may be for a number of reasons.
Our teams take great care when processing transactions, but occasionally an account number may be entered incorrectly. Equally, an incorrect payment amount may be entered in error.
If that’s the case for a payment you’ve made and the information on your receipt is correct, you should first check with your bill provider as it’s proof of your payment to them.
If you already have or the information on the correct is incorrect, please let us know using our online contact form.
We’ll need you to provide the following:
If the information on your receipt was correct and you’ve checked with your bill provider, we’ll investigate and see if the payment has been reversed.
If the receipt information is incorrect, we’ll investigate the issue and get back to you. This process usually takes 5-6 working days.
If you have a question, feedback or complaint about your experience in branch, here’s how to tell us.
For enquiries about specific bill payment services, please contact the service provider directly.
Please complete our enquiries form to tell us what you’d like to know or share feedback on your experience.
If you’re not happy with your Post Office experience, please let us know and we’ll do our best to put things right.