Contact Post Office about document certification in branch
If you have a question, feedback or complaint about your experience of document certification or other services in branch, here’s how to tell us.
We only charge once for an entire document, no matter how many pages it has.
For example, certifying a passport costs £12.75 in total, and so does a driving license.
We’ll either write or use a hand stamp on each photocopy that includes:
No, all documents must be in good condition. If they’re torn, damaged or stuck together, we can’t certify them. You’ll need to get new copies before visiting us.
No, all documents must be in good condition. If they’re torn, damaged or stuck together, we can’t certify them. You’ll need to get new copies before visiting us.
Yes, you don’t need to attend in person. Since we’re certifying copies of your documents, not your identify, someone else can bring them in on your behalf.
No, foreign documents are accepted. We’re not checking the content of the document, only confirming that the photocopy matches the original.
No, we charge separately for each document if the names are different.
If you have a question, feedback or complaint about your experience of document certification or other services in branch, here’s how to tell us.
Please complete our enquiries form to tell us what you’d like to know or share feedback on your experience.
If you’re not happy with your Post Office experience, please let us know and we’ll do our best to put things right.
Want to know more about Post Office identity services and how these can help your business?
Learn about our full range of online and in-person identity verification and authentication services.