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Help and Support
 

Car and Van Insurance

Need help with your Post Office Car or Van Insurance policy or application?

Here’s where to find the answers you need or get in touch with us.


Service updates

 

Please rest assured the level of cover provided by your insurance policy with us will be unaffected by the Coronavirus situation.

 

 

You can register and log in to your Self Service Centre to view and download policy documentation, make changes to your policy, accept your renewal or get help from our webchat team. You can also upload or email proof of your no claims discount.

 


Manage your account online

Access and adjust your policy or download your documents from your
computer, tablet or mobile.

 

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Self Service Centre – register or log in

Log in to your account


How to contact us

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To get a quote call 0330 018 3770*

Monday to Friday 8am - 8pm | Saturday 9am - 5pm | Sundays and bank holidays 10am - 4pm

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To speak to our Customer Service team call 0345 073 1002*

Monday to Friday 8am - 8pm | Saturday 9am - 5pm | Sundays and bank holidays 10am - 4pm

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To renew your policy call 0330 018 4082*

Monday to Friday 8am - 8pm | Saturday 9am - 5pm | Sundays and bank holidays 10am - 4pm

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To make a claim call 0345 073 1005*

Open 24 hours a day

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Next Generation Text Service**

Helping people with hearing and speech difficulties communicate with anyone over the phone, using the national relay service.

Add 18001 before the number you need to communicate with one of our representatives.


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Some common questions

 

We’ve answered some of the questions we’re asked most about this kind of cover.

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Didn’t find the answer you need?

 

You might find it here.

 


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Need help with something else?

 

Here’s where to get answers and support with these related products and services.

 

Home Insurance

How to manage your account online, make a claim and get your questions answered.

Identity Services

Help with driving licenses and permits, vehicle tax and other ID and document services.

Life Insurance

Contact us, find answers or claim on an existing policy, or get in touch about a new one.


Call charges*
0330 & 0345: Calls to 03 numbers will cost no more than calling a standard geographic number starting with 01 or 02 from your fixed line or mobile and may be included in your call package dependent on your service provider. Calls may be monitored or recorded for training and compliance purposes.

 

**The cost of a text relay call is no more than the equivalent cost of a direct call and there is no cost to use the service itself.

 

Post Office® Car and Van Insurance is arranged and administered by BISL Limited. BISL Limited arranges policies from a panel of insurers, details are available upon request from BISL Limited.

 

Post Office Limited is an appointed representative of Post Office Management Services Limited which is authorised and regulated by the Financial Conduct Authority, FRN 630318. Post Office Limited and Post Office Management Services Limited are registered in England and Wales. Registered numbers 2154540 and 08459718 respectively. Registered Office: Finsbury Dials, 20 Finsbury Street, London EC2Y 9AQ. Post Office and the Post Office logo are registered trademarks of Post Office Limited.

 

BISL Limited is authorised and regulated by the Financial Conduct Authority, FRN 308896. BISL Limited is registered in England. Registered number 3231094. Registered Office: Pegasus House, Bakewell Road, Orton Southgate, Peterborough PE2 6YS.

 

The above details can be checked on the Financial Services Register by visiting the Financial Conduct Authority website and searching by Firm Reference Number (FRN).