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Help and support
 

Pet Insurance

 

Need help with a Post Office Pet Insurance question, quote or claim?

Here’s where to get the answers or support you need.


Manage your account online

Access and adjust your policy or download your documents from your computer, tablet or mobile.

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Self Service Centre – register or log in

Log into your account


How to contact us

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To get a quote or for a sales query call 0800 035 5157

Monday to Friday 8.30am - 6pm

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For customer services or to make a claim call 0300 123 1921

Monday to Friday 8.30am - 6pm | Saturday 9am - 1pm


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Some common questions

 

Some common questions We’ve answered some of the questions we’re asked most about cover for pets.

Didn’t find the answer you need?

You might find it here. 


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Need help with something else?

 

Here’s where to get answers and support with these related products and services.

 

Mortgages

Manage your mortgage account online, contact us for support or read our FAQs.

Home Insurance

How to manage your account online, make a claim and get your questions answered.

Savings

Get help and support with Savings, Bonds and ISA accounts from Post Office.


Call charges

0800: All calls to 0800 numbers are free of charge whether made from a landline or mobile phone. Calls may be monitored or recorded for training and compliance purposes.

 

0330: Calls to 03 numbers will cost no more than calling a standard geographic number starting with 01 or 02 from your fixed line or mobile and may be included in your call package dependent on your service provider. Calls may be monitored or recorded for training and compliance purposes.

 

 

Post Office® Pet Insurance is arranged, administered and underwritten by Pinnacle Insurance plc. 

 

Post Office Limited is an appointed representative of Post Office Management Services Limited which is authorised and regulated by the Financial Conduct Authority, FRN 630318. Post Office Limited and Post Office Management Services Limited are registered in England and Wales. Registered numbers 2154540 and 08459718 respectively. Registered Office: Finsbury Dials, 20 Finsbury Street, London EC2Y 9AQ. Post Office and the Post Office logo are registered trademarks of Post Office Limited.

 

Pinnacle Insurance plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, FRN 110866. Pinnacle Insurance plc is registered in England and Wales. Registered number 1007798. Registered Office: Pinnacle House, A1 Barnet Way, Borehamwood, Hertfordshire, WD6 2XX.

 

The above details can be checked on the Financial Services Register by visiting the Financial Conduct Authority website and searching by Firm Reference Number (FRN).