Medical Conditions

  • Payment towards your medical expenses if you are unexpectedly taken ill on holiday
  • We'll monitor the treatment you receive to ensure it is appropriate for you
  • Quick and easy repatriation if required

You may have a pre-existing medical condition like a heart problem or cancer, but we think you still deserve to have a great holiday like everyone else. So make sure that as well as packing your bags and checking your passports and travel documents are in order, that you have the right medical insurance in place.

First check that you can buy a policy that covers your needs, subject to medical screening and terms & conditions.

Make sure you have the right medical travel insurance

If have an existing medical problem or suffered from an illness in recent years, it's important to have the right travel insurance in place when you go on holiday. That's because if you have treatment while you are away, the costs could run into thousands or even hundreds of thousands of pounds.

If you are travelling in Europe a valid European Health Insurance Card might provide you with some state-provided medical healthcare for less. But medical travel insurance should cover more of the cost for you.

Tell us what we need to know to help you

Tell us about all the conditions you have, and we will try to provide you cover. If you can help us by telling us everything you know, you'll be better equipped to see if the travel insurance meets your needs. Otherwise there's a risk you might not be protected if you have a problem while you're on holiday.

Quick and easy screening

When you choose Post Office Money® to provide your medical travel insurance, all you have to do is answer a few questions. We can either take you through your medical screening online or over the phone.

We offer travel insurance to people with a variety of conditions from diabetes to high blood pressure and cholesterol. We can even provide cover if there are mental health issues. So why not check to see if we can provide you with the travel insurance you need?

Plan ahead, just in case

Insurance won't cover you for routine or non-emergency treatment you may need while you are away. So if you are on prescription drugs, check you have enough with you to last your journey. To be on the cautious side we suggest you carry an extra week's supply in case you are delayed abroad. It's a good idea to carry your medication in hand rather than flight luggage. That way not only is it within easy reach, but it's safer too.

If you're ill abroad we can look after you

If you're taken ill on holiday and unfortunately end up in hospital, we can monitor your treatment and if it isn’t appropriate we can help improve it. That means we'll look at the facilities that are available to you as well as the care you receive. If needs be, we can get you safely and easily home. And, of course, we can pay towards your medical costs.

The availability of cover options is dependent upon the level of cover you select. Conditions and exclusions apply. For full details of what's included with your cover, check the policy documents.

Don't put a dampener on your holiday

Voted one of the best British Travel Insurance Providers year after year†

We’ve been voted one of the best British Travel Insurance Providers by the UK public for over ten consecutive years. We're particularly proud of our achievement because those awards are based solely on the number of votes we receive from the UK public. In other words, we have people like you to thank for our success.

So, if you have an existing condition and you’re planning a trip away, why not get a quote 



 Post Office Money has won the 'Best Travel Insurance Provider' each year from 2006 to 2015 and won the Silver award in 2016 at the British Travel Awards. 

0330 & 0333: Calls to 03 numbers will cost no more than calling a standard geographic number starting with 01 or 02 from your fixed line or mobile and may be included in your call package dependent on your service provider.

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Award-winning travel insurance †

Single Trip Cover

Offering cover for anything from a short UK break to a year of travelling around the world.

Annual Multi-Trip Cover

Travelling more than once this year? An annual multi-trip policy could save you time and money.

Small print

Post Office Money® Travel Insurance is arranged by Post Office Limited and Post Office Management Services Limited. Post Office Money® Travel Insurance is underwritten by Great Lakes Insurance SE, UK Branch, and administered by Collinson Insurance Services Limited, FRN 311883.

Post Office Limited is an appointed representative of Post Office Management Services Limited which is authorised and regulated by the Financial Conduct Authority, FRN 630318. Post Office Limited and Post Office Management Services Limited are registered in England and Wales. Registered numbers 2154540 and 08459718 respectively. Registered Office: Finsbury Dials, 20 Finsbury Street, London EC2Y 9AQ. Post Office Money and the Post Office Money logo are registered trademarks of Post Office Limited.

Great Lakes Insurance SE is a German insurance company with its headquarters at Königinstrasse 107, 80802 Munich. Registered number of HRB 230378 in the commercial register. UK Branch office: Plantation Place, 30 Fenchurch Street, London, EC3M 3AJ. Great Lakes Insurance SE, UK Branch, is authorised by Bundesanstalt für Finanzdienstleistungsaufsicht and subject to limited regulation by the Financial Conduct Authority and Prudential Regulation Authority under FRN 769884. Details about the extent of its regulation by the Financial Conduct Authority and Prudential Regulation Authority is available on request.

Collinson Insurance Services Limited is registered in England & Wales, registered number 758979. Registered Office: Cutlers Exchange, 123 Houndsditch, London, EC3A 7BU. Collinson Insurance Services Limited is authorised and regulated by the Financial Conduct Authority, FRN 311883.

The above details can be checked on the Financial Services Register by visiting the Financial Conduct Authority website and searching by Firm Reference Number (FRN).

Ready to buy?

Already have Post Office Money Travel Insurance?

Can we help?

To get a quote, buy your travel insurance or cancel your policy, call:

0330 123 3690 8am - 8pm, Mon - Fri
9am - 5pm, Sat
10am - 5pm, Sun


To make a claim call:

0333 333 9702 9am - 5pm, Mon - Fri

Emergency medical assistance

We're there if you need us

+44 208 865 3074 24 hours a day

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