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What is Medical Assistance Plus?

It's a service that comes free with all Post Office Travel Insurance policies, powered by Air Doctor. It gives you access to outpatient medical support while you’re away abroad.

If you take out single-trip or backpacker cover, we’ll remind you to launch the service by SMS the day before you travel. For annual multi-trip cover, you’ll get this the day before your policy starts

Holiday medical support 24/7 – all just a click away 

There's no worse feeling than falling ill on holiday. Finding help when you do can sometimes be stressful too. Our free service can help ease the burden

Get help 24/7 

Find the medical support you need through one easy-to-use digital platform

Worldwide support

Get help from carefully vetted medical experts around the world

Choose your time and place

Be seen at a clinic, your hotel or on an online video call

No language barriers 

All medical support's given in your own language. So it's easiest for you

Pick up medication nearby

Collect prescriptions from a chemist close to your location. We'll make sure they have what you need in stock (1)

Cashless and claimless

You've no claims forms to complete when you get home. And no excess to pay (1)

How Medical Assistance Plus works

The service is quick to access and easy to use

  1. Launch it with a click

    One click gets you into the Medical Assistance Plus facility  

  2. Find a medical expert

    The service works out your location and offers a list of specialists available nearby

  3. Book your consultation

    Choose to be seen at a clinic, your hotel or by video call. And get your prescription sent to a local pharmacy (1)

  4. Get inpatient care

    If you a need to go to hospital, we’ll transfer your case to our emergency medical team in the UK

How do I use Medical Assistance Plus?

It’s easy to start using the service. You’ll just need:

  • Access to the website or optional app while you’re away (using Wi-Fi or data on your device)

  • Your travel insurance policy number

  • The email address you used for your travel insurance policy

  • Your date of birth

Ready to get a quote?

Let’s find the protection that’s right for your travels. Get a quote for Post Office Travel Insurance  

Common questions

  • The quickest way to get help is call our emergency medical assistance line. If your policy number starts with TA or TC call 0208 865 3074 (2).

    If you use Medical Assistance Plus for this, the team will connect you with the emergency team anyway. So it’s quickest to call direct.

  • It’s free with all our new travel insurance policies. That includes policies bought in branch or through our website, app or contact centre. It even applies if you bought yours on a comparison website.

  • There's no need. We already include it in all our new travel insurance policies.

  • If you’re having difficulty registering your policy, please check:

    • Your policy number is entered correctly
    • You’ve entered all the verification details needed

    If you’re still having trouble, please go to the “Contact us” section in the app. Here you can get help from our customer care team.

  • Medical Assistance Plus is for outpatient medical care only. This includes any non-emergency medical services, including:

    • GP (General Practitioner)
    • Dentist
    • Orthopaedist
    • Paediatrician
    • Gynaecologist

    If an online or in-person consultation concludes you need inpatient care, our team will hand your case to our emergency medical team in the UK. This team will manage the case from that point, wherever you are.

  • Read all Medical Assistance Plus FAQs

Need some help?

Travel insurance help and support

For emergency medical assistance, to make a claim, find answers to common questions about our cover or get in touch:

Visit our travel insurance support page

Travel insurance policy types

  • Single-trip cover

    • Cover for a one-off trip in the UK or abroad 
    • Perfect for one-off trips or longer holidays of up to 365 days (3)
    • No age limit 
  • Annual multi-trip cover

    • Cover for multiple trips for a 12-month period 
    • 31-day trip limit, with extensions available up to 45 and 60 days
    • Available for everyone aged up to 75 years 
  • Backpacker cover

    • Cover for a one-off trip up to 18 months
    • Option to return home for up to 7 days on 3 occasions
    • For people aged 18 – 60 wanting to travel the world for a gap year or career break

About our travel insurance

Post Office® Travel Insurance is arranged by Post Office Limited and Post Office Management Services Limited.

Post Office Limited is an appointed representative of Post Office Management Services Limited which is authorised and regulated by the Financial Conduct Authority, FRN 630318. Post Office Limited and Post Office Management Services Limited are registered in England and Wales. Registered numbers 2154540 and 08459718 respectively. Registered Office: 100 Wood Street, London, EC2V 7ER. Post Office and the Post Office logo are registered trademarks of Post Office Limited.

These details can be checked on the Financial Services Register by visiting the Financial Conduct Authority website and searching by Firm Reference Number (FRN).


(1) This service isn’t available for trips taken in the UK, only international travel. It allows up to 3 separate medical events per policy and, for each medical event, up to 3 appointments per person listed on the policy. All appointment charges are covered by your travel insurance policy. You will not need to pay any excess fees for this service.

For any online appointments or where the appointment was held at your accommodation, where a prescription is issued, you will need to pay for any medication and claim upon your return home. No excess will be applied for any prescription charges. If your appointment takes place at a clinic and they have a dispensing chemist, you will not need to pay for your prescription and all charges will be covered by your policy at the point of appointment. If there is no dispensing chemist at the clinic, you will either be given a prescription, or the prescription will be sent to a chemist by the treating doctor, and you will need to pay for any medication and claim upon your return home.

If your medical situation needs to be handed over from an outpatient case to an inpatient case and requires hospital admission, you will be handed over to our emergency medical assistance team in the UK. For any inpatient cases, no excess will be applicable.

(2) Calls to 03 numbers will cost no more than calling a standard geographic number starting with 01 or 02 from your fixed line or mobile and may be included in your call package dependent on your service provider. Calls may be monitored or recorded for training and compliance purposes.

(3) For economy, standard and premier policies, the single-trip policy will cover you for one trip up to:

  • 365 days for those aged up to and including 70 years

  • 90 days for those aged between 71 and 75

  • 31 days for those aged 76 years and above