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Enjoy your holiday safe in the knowledge that health professionals are just one click away (1)
It's a service that comes free with all Post Office Travel Insurance policies, powered by Air Doctor. It gives you access to outpatient medical support while you’re away abroad.
If you take out single-trip or backpacker cover, we’ll remind you to launch the service by SMS the day before you travel. For annual multi-trip cover, you’ll get this the day before your policy starts
There's no worse feeling than falling ill on holiday. Finding help when you do can sometimes be stressful too. Our free service can help ease the burden
Find the medical support you need through one easy-to-use digital platform
Get help from carefully vetted medical experts around the world
Be seen at a clinic, your hotel or on an online video call
All medical support's given in your own language. So it's easiest for you
Collect prescriptions from a chemist close to your location. We'll make sure they have what you need in stock (1)
You've no claims forms to complete when you get home. And no excess to pay (1)
The service is quick to access and easy to use
The service works out your location and offers a list of specialists available nearby
Choose to be seen at a clinic, your hotel or by video call. And get your prescription sent to a local pharmacy (1)
If you a need to go to hospital, we’ll transfer your case to our emergency medical team in the UK
It’s easy to start using the service. You’ll just need:
Access to the website or optional app while you’re away (using Wi-Fi or data on your device)
Your travel insurance policy number
The email address you used for your travel insurance policy
Your date of birth
Let’s find the protection that’s right for your travels. Get a quote for Post Office Travel Insurance
The quickest way to get help is call our emergency medical assistance line. If your policy number starts with TA or TC call 0208 865 3074 (2).
If you use Medical Assistance Plus for this, the team will connect you with the emergency team anyway. So it’s quickest to call direct.
It’s free with all our new travel insurance policies. That includes policies bought in branch or through our website, app or contact centre. It even applies if you bought yours on a comparison website.
There's no need. We already include it in all our new travel insurance policies.
If you’re having difficulty registering your policy, please check:
If you’re still having trouble, please go to the “Contact us” section in the app. Here you can get help from our customer care team.
Medical Assistance Plus is for outpatient medical care only. This includes any non-emergency medical services, including:
If an online or in-person consultation concludes you need inpatient care, our team will hand your case to our emergency medical team in the UK. This team will manage the case from that point, wherever you are.
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Post Office® Travel Insurance is arranged by Post Office Limited and Post Office Management Services Limited.
Post Office Limited is an appointed representative of Post Office Management Services Limited which is authorised and regulated by the Financial Conduct Authority, FRN 630318. Post Office Limited and Post Office Management Services Limited are registered in England and Wales. Registered numbers 2154540 and 08459718 respectively. Registered Office: 100 Wood Street, London, EC2V 7ER. Post Office and the Post Office logo are registered trademarks of Post Office Limited.
These details can be checked on the Financial Services Register by visiting the Financial Conduct Authority website and searching by Firm Reference Number (FRN).
(1) This service isn’t available for trips taken in the UK, only international travel. It allows up to 3 separate medical events per policy and, for each medical event, up to 3 appointments per person listed on the policy. All appointment charges are covered by your travel insurance policy. You will not need to pay any excess fees for this service.
For any online appointments or where the appointment was held at your accommodation, where a prescription is issued, you will need to pay for any medication and claim upon your return home. No excess will be applied for any prescription charges. If your appointment takes place at a clinic and they have a dispensing chemist, you will not need to pay for your prescription and all charges will be covered by your policy at the point of appointment. If there is no dispensing chemist at the clinic, you will either be given a prescription, or the prescription will be sent to a chemist by the treating doctor, and you will need to pay for any medication and claim upon your return home.
If your medical situation needs to be handed over from an outpatient case to an inpatient case and requires hospital admission, you will be handed over to our emergency medical assistance team in the UK. For any inpatient cases, no excess will be applicable.
(2) Calls to 03 numbers will cost no more than calling a standard geographic number starting with 01 or 02 from your fixed line or mobile and may be included in your call package dependent on your service provider. Calls may be monitored or recorded for training and compliance purposes.
(3) For economy, standard and premier policies, the single-trip policy will cover you for one trip up to:
365 days for those aged up to and including 70 years
90 days for those aged between 71 and 75
31 days for those aged 76 years and above
