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Travel
Travel FAQs

Travel FAQs

Follow these links for answers to your most common questions about Post Office travel services

National Express Tickets FAQs

Airport Hotel FAQs

Airport Parking FAQs

Foreign Currency FAQs

Travel Insurance FAQs

Travel Money Card FAQs

Post Office Money

Letters and Parcels

Broadband and Phone

Travel

Identity and Licences

Branch and Banking Services

Business Services

Pay Bills and Top Up

Gifting, Shop and Collectibles

Insurance

Travel Insurance
Life Insurance
Over 50s Life Cover
Free Parent Life Cover
Home Insurance
Car Insurance
Van Insurance
Pet Insurance
Gadget Insurance

Banking

Everyday Banking
Current Accounts
Personal Loans
Money Card
MoneyGram® Money Transfer
Western Union: Send Money Abroad

Travel Money

Foreign Currency
Currency Converter
Click & Collect Express
Travel Money Card
Sell Unused Currency
Travel Money apps
Travel essentials

Credit Cards

Classic Credit Card
Travel Credit Card
Credit Card Eligibility Checker
Credit Card existing customers

Mortgages

Fixed Rate Mortgages
Buy to Let Mortgages
First time buyer
Moving Home
Remortgaging
Variable Mortgage
Affordability Calculator
Repayment Calculator

Savings

Online ISA
Easy Access Cash ISA
Fixed Rate Cash ISA
Junior ISA
Instant Saver
Online Saver
Online Bond
Growth Bond
NS&I Premium Bonds

Personal Loans

Car Loans
Home Improvement Loans
Debt Consolidation Loans
Holiday Loans
Loans Calculator

End of Life

Pre-Paid Funeral Plan

All Post Office Money

Sending in the UK

Standard
Signed
Guaranteed
What can I Send?
Sending Valuables

Regular Parcel senders

Drop & Go
Useful Information

Sending Abroad

Standard
Confirmed
Guaranteed
Economy
What can I Send?
Customs forms

Tools

Track & Trace
Price Finder
Postcode Finder

Collections & Returns

Collections
Returns

Other Services

Redirect
Self-Service
Poste Restante
Postperson Complaints and Feedback
Delivery and Collection
Lost, Damaged or Delayed
How to Address Mail

All Letters and Parcels

Broadband & Phone Products

Broadband & Phone Deals
Unlimited Broadband
Unlimited Fibre Broadband
Unlimited Fibre Broadband Plus
Home Phone
Call plans

UK International Phonecards

UK & International Phonecards

Find out about

Joining Post Office
Call charges & prices
Vulnerable customers policy
Fix slow broadband speeds
Terms & conditions

Existing customers

Existing customers
Contact us
Billing & payments
Renewal
Moving home
Leaving
Text relay calls
Customer Complaints Code

All Broadband and HomePhone

Travel Insurance

Single Trip Travel Insurance
Annual Multi-trip Travel Insurance
Backpacker Travel Insurance
Cruise Cover
Winter Sports Cover

Travel Extras

National Express

Travel

Travel Money
Foreign Currency
Currency Converter
Click & Collect Express
Travel Money Card
Sell unused currency
Travel Money apps

Passports & Documents

Passport Check & Send
Passport Photo Guide
International Driving Permit
European Health Insurance Card
Electronic System for Travel Authorisation (ESTA)

Help & advice

Foreign travel alerts

All Travel

Licences

International Driving Permits
Photocard Driving Licence Application
Photocard Driving Licence Renewal
Security Industry Authority Licence Application
Rod Fishing Licence

Identity Services

GOV.UK Verify
Renew adult passport
Renew child passport
Get a new adult passport
Get a new child passport
DBS checks
Document Certification Service
Electronic System for Travel Authorisation (ESTA)
Foreign Nationals Biometric Residence Permit
In Branch Verification

Tax

Vehicle Tax

Post Office Money Verification

ID and Income Verification

All Identity and Licences

Branch Banking Services

Everyday Banking

Other Services

One4all Gift Card
Postal Orders
Post Office Card Account
National Lottery Prize Claims

Quick Tasks

Branch finder
Postcode finder
Track & Trace
Postage prices
ATM Locator

All branch and banking services

Banking Services

Business Banking
Cheque Authority Card
International Business Payments
Card Payments

Pay bills & top up

Pay Bills
Top Up Prepaid Energy Meters
Top Up Mobile Phones

Shop

Post Office Shop
Online Shop closure

Collectibles

The Royal Mint

My Accounts

Get access to your accounts

Travel Money Card
Travel Insurance
Broadband and Phone
Drop & Go
Savings
Credit Cards
Mortgages application
International Money Transfer
Home Insurance
Car & Van Insurance
Rod Fishing Licence

My local branch

Use our Branch Finder tool to locate your nearest Post Office

Opening hours
Map and directions
Products available

FIND MY BRANCH

My Life

Useful advice and handy guides to help you with the important things in life.

My Family
My Home
My Money
My Travel

Free First Time Buyers Guide

Essential information from Your Mortgage magazine

FIND OUT MORE

Post Office Money

Popular FAQs

Foreign currency
Travel Money Card
Travel insurance
Car insurance
Online ISA

View all Post Office Money product FAQs and contact options:

VIEW ALL FAQS

Letters & Parcels

Popular FAQs

How do I track my parcel?
How do I find an address or postcode?
What's the correct way to address mail?
How does Drop & Go work?
How do I contact Royal Mail?

View all Letters & Parcels product FAQs and contact options:

VIEW ALL FAQS

Identity & Licences

Popular FAQs

GOV.UK Verify FAQs
Renew adult passport
Biometric enrolment for foreign nationals

View all Identity & Licences product FAQs and contact options:

VIEW ALL FAQS

Travel

Popular FAQs

Foreign currency
Travel Money Card Plus
Travel insurance
Passport check & send
National Express tickets

View all Travel product FAQs and contact options:

VIEW ALL FAQS

Broadband & Phone

Popular FAQs

Joining Post Office Broadband - things to know before you buy
What affects your broadband speed
Fix slow broadband speeds
Call charges and prices
Billing & payments
Information for vulnerable customers

View all Broadband & Phone product FAQs and contact options:

VIEW ALL FAQS

Business Services

Popular FAQs

Which branches offer Drop & Go?
Can I manage my Drop & Go account online?

General enquiries

Most popular FAQs

How do I find information about my local branch?
Where is my nearest branch?
How do postal orders work?

View all general enquiries

For general enquiries, complaints or feedback please contact us using our form:
Contact us

For customers with textphones, please contact us on the phone number below:
0345 722 3355

For customers requiring any in-branch literature in an alternative format (audio, braille and large print) please contact us on either the email address or phone number below:
alternative.format@postoffice.co.uk
0800 070 6606

Order currency
Branch finder
Postcode finder
Track & Trace
Postage Prices

Travel Insurance
Savings
Online ISA
Travel Money Card
Broadband & Homephone
Home Insurance
Credit Card
Drop & Go
International Payments
Mortgages - Track Application
Gadget Insurance
Car & Van Insurance
Post Office Shop

Site Search Mobile

Products & Services
My Post Office
Help & Support
Quick Tasks

Quick Task

Order Currency
Branch Finder
Postcode Finder
Track & Trace
Postage Prices

Help & Support

Post Office Money
Letters & Parcels
Identity & Licences
Travel
Post Office Shop
General Enquiries

General Enquiries

My Post Office

My Accounts
My local branch
My Life

My Accounts

Products & Services

Post Office Money
Letters and Parcels
Broadband and Phone
Travel
Identity and Licences
Branch and Banking Services
Pay Bills & Top Up
Post Office Shop

Post Office Money

Banking
Insurance
Savings
Credit Cards
Personal Loans
Mortgages
Travel Money
All Post Office Money

Post Office Money

Banking
Insurance
Savings
Credit Cards
Mortgages
Travel Money

Post Office Money

Banking

My Local Branch

Use our Branch Finder tool to locate your nearest Post Office

Opening hours
Map and directions
Products available

FIND MY BRANCH

Banking

Insurance

My Life

My Home
My Money
My Travel

Letters And Parcels

Sending in the UK
Sending Abroad
Regular Parcel Senders
Other Services
All Letters and Parcels

Identity and Licences

Licences
Identity Services
Tax
Post Office Money ID and Income Verification
All Identity and Licences

Travel

Travel Insurance
Travel Money
Passports & Documents
Offers
All Travel

Broadband and Phone

Broadband & Phone Packages
Price Guide
All Broadband and Phone
Help and support
Terms and conditions

Broadband and Phone

Broadband & Phone Packages
Price Guide
Post Office Mobile
All Broadband and Phone
Terms and conditions

Branch and Banking Services

Banking Services
Other Services
Quick Tasks
All branch and banking services

Banking

Everyday Banking
Personal Loans
Money Card
MoneyGram® Money Transfer
Western Union: Send Money Abroad

Insurance

Travel Insurance
Life Insurance
Over 50s Life Cover
Free Parent Life Cover
Home Insurance
Car Insurance
Van Insurance
Pet Insurance
Pre-Paid Funeral Plan
Gadget Insurance

Savings

Online ISA
Easy Access Cash ISA
Fixed Rate Cash ISA
Junior ISA
Instant Saver
Online Saver
Online Bond
Growth Bond
NS&I Premium Bonds

Credit Cards

Classic Credit Card
Travel Credit Card
Credit Card Eligibility Checker
Credit Card existing customers

Mortgages

First Time Buyer
Moving Home
Fixed Rate Mortgages
Remortgaging
Buy to Let Mortgages
Affordability Calculator
Repayment Calculator

Travel Money

Travel Money
Foreign Currency
Currency Converter
Click & Collect Express
Travel Money Card
Sell Unused Currency
Travellers Cheques
Travel Money Apps
Travel Essentials

Sending in the UK

Standard
Signed
Guaranteed
What can I Send?
Sending Valuables

Sending Abroad

Standard
Confirmed
Guaranteed
Economy
What can I Send?
Customs forms

Collections & Returns

Opening Times
Gift Ideas

Regular Parcel senders

Drop & Go
Useful Information

Other Services

Postage Stamps
Redirect
Track & Trace
Price Finder
Postcode Finder
Redirect
Self-Service
Poste Restante
Postperson Complaints and Feedback
Delivery and Collection
Lost, Damaged or Delayed
How to Address Mail

Licences

International Driving Permits
Photocard Driving Licence Application
Photocard Driving Licence Renewal
Security Industry Authority Licence Application

Identity Services

GOV.UK Verify
Renew adult passport
Renew child passport
Get a new adult passport
Get a new child passport
DBS checks
Document Certification Service
Electronic System for Travel Authorisation (ESTA)

Tax

Vehicle Tax

Travel Insurance

Single Trip Travel Insurance
Annual Multi-trip Travel Insurance
Backpacker Travel Insurance
Cruise Cover
Winter Sports Cover

Travel Money

Foreign Currency
Currency Converter
Click & Collect Express
Travel Money Card
Sell Unused Currency
Travel Money apps
Travel Essentials

Passports & Documents

Passport Check & Send
Passport Photo Guide
International Driving Permit
European Health Insurance Card
Electronic System for Travel Authorisation (ESTA)

Travel Extras

15% Off Travel Insurance
Travel Money card sale
Travel Awards - Vote Now

Post Office Mobile

HomePhone & Broadband
HomePhone
Broadband

Price Guide

Call rates & price guides
Pricing notifications

Call Saver Packages

UK Call Saver
Mobile Call Saver
International saver

Mobile Phones

Existing customers

Mail

Drop & Go Branch Service
Drop & Go Online

Banking Services

Everyday Banking
Bill Payments

Business Services

Quick Tasks

Branch Finder
Postcode Finder
Track & Trace
Postage Prices
ATM Locator
Track & Trace
Postcode finder

Business Services

Other Services

One4all Gift Card
Postal Orders
Post Offce Card Account
Budget Card Plus
Mobile Top-up

Post Office Mobile

Broadband and Phone Packages

Unlimited Broadband
Unlimited Fibre Broadband
Unlimited Fibre Broadband plus
HomePhone

Link Text

Site Search Mobile

Link Text

Site Search Mobile