For further information about the Horizon IT Scandal, please visit our corporate website

A choice of travel insurance to suit you

We have different types of cover for whatever you have planned. And we consider all medical conditions.

  • Single-trip Travel Insurance

    Offering cover for anything from a short UK break to a year of travelling around the world

    • Covers you for a one-off trip up to 365 days* 
    • Perfect for short or long trips for anywhere in the UK or abroad 
    • No age limit
  • Annual Multi-trip Travel Insurance

    Travelling more than once this year? An Annual Multi-trip policy could save you time and money

    • Cover for multiple-trips for a 12-month period
    • Various individual trip durations available**
    • Available for everyone aged up to 75 years
  • Backpacker Insurance>

    Looking for a gap year, career break or to travel the world? We could have the cover you're after

    • Cover for a one-off trip up to 18 months
    • Option to return home for up to 7 days on 3 occasions
    • Available for those aged 18 – 60
Woman holding her mobile up to her face on a video call with a male doctor looking back at her

Medical Assistance Plus: 24/7 holiday health support

Enjoy your holiday safe in the knowledge that health professionals are just one click away.

Medical Assistance Plus, powered by Air Doctor, is an outpatient benefit included free when you take out travel insurance with us^^.

Whenever you are abroad, you can book an in-person or video consultation, and receive any medication prescriptions for collection from your nearest pharmacy.

We’ll even send an SMS reminder about the service the day before you travel (for Single-trip) or the day before your policy begins (for Annual Multi-trip policies).

^^This service is not available for trips taken in the UK, only for international travel. The service allows up to 3 separate medical events per person, per policy and for each medical event up to 3 appointments per person listed on the policy. All appointment charges are covered by your travel insurance policy. You will not need to pay any excess fees for this service. For any online appointments or where the appointment was held at your accommodation, where a prescription is issued, you will need to pay for any medication and claim upon your return home. No excess will be applied for any prescription charges. If your appointment takes place at a clinic and they have a dispensing chemist, you will not need to pay for your prescription and all charges will be covered by your policy at the point of appointment. If there is no dispensing chemist at the clinic, you will either be given a prescription, or the prescription will be sent to a chemist by the treating Doctor, and you will need to pay for any medication and claim upon your return home. If your medical situation needs to be handed over from an outpatient case to an inpatient case and requires hospital admission, you will be handed over to our emergency medical assistance team in the UK. For any inpatient cases, no excess will be applicable.

Woman wearing swimsuit, swim cap and water shoes running in shallow sea water with shingle beach

All medical conditions considered

Living with a medical condition such as high blood pressure, cholesterol or diabetes shouldn't stop you having a fantastic holiday. But it's important you’re adequately insured. So make sure you tell us the full details of all existing medical conditions.

Post Office Travel Insurance covers most pre-existing medical conditions. Get a quote today to see if we can cover you.

If you have a serious pre-existing medical condition we’re unable to cover you for, check the Money and Pensions Scheme (MaPS) directory of companies that may be able to help you. Or call 0800 138 7777.

Pre-existing medical conditions

Choose a travel insurance cover level

We can offer you a choice of Economy, Standard and Premier cover levels.

Policy wording

Economy

£125 excess

Insurance Product Information Document (IPID)

Emergency medical expenses and getting you back home

Up to £5 million

Cancellation and cutting short your trip

Up to £1,000

Baggage (personal possessions)

Up to £1,500

Money

Up to £250

Travel delay and missed departure

n/a

Standard

£99 excess

Insurance Product Information Document (IPID)

Emergency medical expenses and getting you back home

Up to £7.5 million

Cancellation and cutting short your trip

Up to £3,000

Baggage (personal possessions)

Up to £2,000

Money

Up to £350

Travel delay and missed departure

Up to £750

Premier

£50 excess

Defaqto 5 star award

Insurance Product Information Document (IPID)

Emergency medical expenses and getting you back home

Up to £10 million

Cancellation and cutting short your trip

Up to £5,000

Baggage (personal possessions)

Up to £3,000

Money

Up to £500*

Travel delay and missed departure

Up to £1,500

Insurance Product Information Document (IPID)

Insurance Product Information Document (IPID)

Economy cover IPID

Insurance Product Information Document (IPID)

Standard cover IPID

Insurance Product Information Document (IPID)

Premier cover IPID

Emergency medical expenses and getting you back home

Emergency medical expenses and getting you back home

Up to £5 million

Emergency medical expenses and getting you back home

Up to £7.5 million

Emergency medical expenses and getting you back home

Up to £10 million

Cancellation and cutting short your trip

Cancellation and cutting short your trip

Up to £1,000

Cancellation and cutting short your trip

Up to £3,000

Cancellation and cutting short your trip

Up to £5,000

Baggage (personal possessions)

Baggage (personal possessions)

Up to £1,500

Baggage (personal possessions)

Up to £2,000

Baggage (personal possessions)

Up to £3,000

Money

Money

Up to £250

Money

Up to £350

Money

Up to £500*

Travel delay and missed departure

Travel delay and missed departure

n/a

Travel delay and missed departure

Up to £750

Travel delay and missed departure

Up to £1,500

Upgrade your cover with ease

Need cover for your policy that's not included as standard? Just pay a little more to add these upgrades – optional or mandatory depending on the trip type.

  • Trip Disruption Cover

    This optional extra helps protect you from the impact of airspace disruption, natural catastrophes or terrorist acts on your travels >>

  • Covid-19 Cover

    Add extra coronavirus protection, including for missed departures, connections and unexpected costs, or cutting your trip short if you’re staying or travelling with someone who tests positive >>

  • Gadget Cover

    Taking more gadgets than standard policies cover? Add extra protection for smartphones, tablets, laptops, consoles and drones with our easy-to-add gadget cover >>

  • Winter Sports Cover

    Specialist cover is mandatory for winter sports like skiing and snowboarding. There’s greater risk and emergency costs to airlift you from a mountain can be high. Make sure you’re protected on the pistes >>

  • Cruise Cover

    If you're going on a cruise, specialist cover is both important and mandatory. It covers missed departure due to breakdown, falling ill on board, being confined to your cabin, lost baggage and more >>

  • Sports and Activities Cover (including golf)

    Lots of activities are covered as standard by our policies but some, like golf and extreme sports, need extra protection >>

>> Terms and conditions apply

Ready to get a quote?

Let’s find the protection that’s right for your travels. Get a quote for Post Office Travel Insurance

What is travel insurance?

Travel Insurance may be able to protect you against a range of unforeseen circumstances that can negatively impact your holiday – from losing valuables to medical emergencies. You can make sure that you’re getting cover that meets your needs by reading our policy documents.

  • Cancellation and cutting short your trip
  • Emergency medical expenses
  • Missed departure
  • Delayed departure
  • Baggage
  • Personal liability and legal costs

Cancellation and cutting short your trip

We'll reimburse you for any non-refundable, unused travel and accommodation costs if you have to cancel or cut short a trip due to reasons set out in the policy. This includes pre-booked activities and excursions, car hire, cattery and kennel fees, up to the limits shown

Emergency medical expenses

We may be able to help if you need emergency medical treatment, repatriation to the UK (getting you back home) and more while you’re abroad 

Missed departure <<

We'll also cover any extra travel and accommodation costs you incur if you arrive too late to travel on your booked transport due to reasons set out in the policy

Delayed departure <<

You're covered if your first outward or final inward international departure is delayed by 4 or more hours due to certain reasons set out in the policy wording

Baggage

Items that are usually carried or worn during a trip are covered if they get lost, stolen or damaged 

Personal liability and legal costs

You'll also get protection for any legal costs you might unexpectedly incur while you're away 

<< Delayed and Missed Departure are only available with our Standard and Premier cover levels.

New-look travel app out now

Our revamped travel app’s out now. It makes buying, topping up and managing Travel Money Cards with up to 22 currencies a breeze. Buying and accessing Travel Insurance on the move effortless. And it puts holiday extras like airport hotels, lounge access and more at your fingertips. All with an improved user experience. Find out what’s changed.

 

An award-winning provider

Personal Finance Winner 2023 award

Best Travel Insurance Provider

Post Office won a ‘Best Travel Insurance Provider’ award at the Your Money Awards in 2021, 2022 and 2023

Bronze British Travel Awards 21/22 Best Company for Travel Insurance award

Best Travel Insurance Provider

Post Office won a “Best Travel Insurance Provider” award at the British Travel Awards in 2022

Defaqto expert rated Travel Insurance 5 star award

Defaqto 5-star rated cover

Our Premier level policies have a 5-star Defaqto rating

Cover you can count on. We’ve paid out over £177 million in travel insurance claims since 2007

Common travel insurance questions

  • Post Office Travel Insurance can cover you for a single trip of up to 365 days*, or multiple trips** in a single year, anywhere in the UK or abroad. We also offer backpacker cover> for a single trip of up to 18 months.

    The type and level of cover provided depends on the policy type and options you choose, but can include cover for cancellation, cutting your trip short and abandonment of your trip, emergency medical expenses, lost, stolen or damaged baggage, lost, stolen or damaged passports or personal money, personal accidents and liability, legal protection.

    Optional additional cover available includes Covid-19 Cover upgrade, Gadget Cover, Sport and Activities Cover (including golf), Trip Disruption Cover (including Terrorism, Natural Catastrophe and Air Space Disruption) and Excess Waiver, plus 31-, 45- or 60-day trip extensions (on Annual Multi-trip only).

    Winter Sports Cover is compulsory for winter sports trips and Cruise cover is mandatory if you’re going on a cruise. It’s important to check the different travel insurances available, and their various options and add-ons, to ensure you’ll be sufficiently covered for your trip and all you’ll do on it.

  • Having travel insurance is a worthwhile purchase for anyone going abroad for their holidays. Even in relatively safe locations such as central Europe, a number of things can go wrong.

    Flights can be delayed. Airlines can lose your luggage. Tourist areas may be prone to opportunist thieves who may target your belongings. And you could fall ill anywhere in the world, to the detriment of your holiday plans.

    We hope that none of these events happen to you. But, if they do, you could be out of pocket. And with emergency medical problems it could be by tens or even hundreds of thousands of pounds.

    Holiday insurance may be able to help avoid some of this risk. It’s a way to insure for travel you, those travelling with you and your belongings.

    If your luggage is lost, holiday insurance may not be able to replace it, but the payout from a claim can help recover any costs that you have had to pay to get temporary alternatives.

    In particular, the medical cover outside of the EU offered by insurance is a necessity.

    Within the EU, you may think that an European Health Insurance Card (Ehic) or its replacement, the UK Global Health Insurance Card (Ghic), can cover all your medical needs. This isn’t true. Some of the most expensive medical services, such as repatriation, aren’t covered by the Ehic or Ghic. They are limited to health cover and won’t help at all with things like cancellation, loss or theft. And the Ehic no longer provides access to healthcare for UK nationals travelling to Iceland, Liechtenstein, Norway or Switzerland.

    Even if you’re staying in the UK for your break, having holiday insurance will provide cover for lost, damaged or stolen possessions such as baggage, and cancellation, cutting your trip short or delay to your trip in some circumstances.

    To qualify for cover on our Annual Multi-trip policies, UK trips must consist of:

    • at least 1 night's pre-booked and paid-for accommodation, or
    • a stay at least 100 miles from your home, or
    • at least 1 sea crossing
  • You’re in safe hands with Post Office. We won Best Travel Insurance Provider at the Your Money Awards in 2021, 2022 and 2023. We also won bronze for Best Travel Insurance Provider at the British Travel Awards 2022, voted for by the UK public.

    Our Premier cover is 5 Star Defaqto Rated. Defaqto is a financial information business, helping financial institutions and consumers make better informed decisions.

    We have a range of cover options available to suit lots of different holidays, so you can choose the cover that suits you best. We’re there for our customers when they need us the most; since we launched travel insurance in 2007, we’ve paid out over £177 million in claims.

  • Policies purchased from the 31 March 2022 onwards provide cover if:

    • you test positive for Covid-19 within 14 days of your trip and are required to self-isolate by a medical practitioner, the NHS or any UK government body 
    • a medical practitioner certifies you as too ill to travel due to Covid-19 
    • you, someone you’re travelling with, or someone you’re staying with is required to self-isolate by a medical practitioner, UK government body or health authority 
    • you, an immediate relative# or someone you plan to travel or stay with dies or is hospitalised due to Covid-19 

    If an insured trip has to be cut short, the unused portion of it can be claimed for if:

    • you test positive for Covid-19 after you’ve left the UK and have to self-isolate
    • you test positive on arrival in your destination and are not allowed to continue your trip
    • you, an immediate relative# or someone you’re travelling or staying with dies or is hospitalised due to Covid-19

    There’s also cover for medical and repatriation costs if you fall ill with Covid-19 while away. Call our emergency assistance line and we’ll help you seek treatment or, if needed, arrange to bring you back to the UK.

    There’s no other coronavirus cover on our policies, but for extra reassurance you can add our Covid-19 Cover upgrade option for protection against missed departures and expenses incurred due to change of testing or quarantine requirements to your preferred policy for an additional premium.

    For policies sold on or after the 31 March 2022, should the FCDO advise against all travel to your destination, there is no cover under any section of the policy should you travel. 

    If the FCDO have advised to only undertake essential travel to a destination and your trip is not essential and you choose to travel, we will only cover a claim if the cause is not linked to the reason for the FCDO advice. This limitation applies even if you have purchased an optional Trip Disruption or Covid-19 upgrade. You may be able to travel with full cover if we authorise in writing that your trip is essential before you depart. Should you like to request this, please email travelinsurancefeedback@postoffice.co.uk

    Please make sure you’re clear what’s covered and what’s not. Check the answers to common questions about coronavirus cover and the full policy wording for more details.

    #Immediate relative: Your mother, father, sister, brother, spouse, civil partner, fiancé/e, your children (including adopted and fostered), grandparent, grandchild, parent-in-law, daughter-in-law; sister-in-law, son-in-law, brother-in-law, aunt, uncle, cousin, nephew, niece, step-parent, step-child, step-brother, step-sister or legal guardian

  • Yes, our travel insurance provides cover for unexpected medical expenses while you’re travelling, including emergency treatment and hospitalisation, and even evacuation and repatriation if needed. Cover is provided up to the limit specified in the policy wording for the specific cover level you choose.  

    Emergency medical assistance  

    If you need emergency medical assistance, you can call our team dedicated to providing it any time 24/7. Check the correct contact details for your policy on our travel insurance help and support page.  

    Non-emergency medical support  

    If it’s not an emergency but you still need to see a medical professional, you can use our Medical Assistance Plus service. This outpatient service is included free with all new Post Office Travel Insurance policies.  

    It gives you easy access to carefully vetted medical experts such as doctors, dentists and gastroenterologist through a single online platform. 

    Choose whether you’re seen at a clinic, your hotel or in an online video consultation. Get the support you need in your own language. The service even orders any prescriptions from local pharmacies that have what you need in stock.

    So you can continue enjoying your holiday as much as possible without the stress of trying to find the help you need yourself.

  • We provide cover whether you’re taking a break in the UK or going on holiday overseas. It could provide welcome reassurance if your luggage or personal belongings are lost, stolen or damaged while you’re staying away from home in Britain. You’re also covered if you have to cancel or cut short your trip in some circumstances, as set out in the policy.

    For Annual Multi-trip Travel Insurance, to have cover for trips within the UK there is a minimum requirement to have 1 night's pre-booked and paid accommodation or your stay must be at least 100 miles from your home, or you must have at least 1 sea crossing.

  • The UK Government provides guidance on travel 24 hours a day, 7 days a week. This is to enable you to understand any restrictions, safety issues and quarantines information that may be in place for the destination that you are travelling to. For each individual country the FCDO will list if travel is permitted or not. We recommend that you check the latest advice regularly as from time to time it can change, sometimes at short notice. Remember, your cover won’t be valid if you travel against the Foreign, Commonwealth & Development Office advice of all travel, or against local government advice. Check the latest on the FCDO site or read our where can I go on holiday guide.

  • Our standard travel insurance policies will not provide complete coverage for any gadgets or devices you might like to use whilst on your trip. The only cover provided for gadgets as standard is for a mobile/smart phone up to the limit of £100.

    Gadget Cover is an optional add on you can buy at any time to add protection for your gadgets. It will cover mobile/smart phones, tablets, computers, laptops, smart watches, drones, games (including handheld) consoles, all accessories for these items, plus wearable activity trackers. Check the policy wording for full terms.

  • Yes, we do. We’ve partnered with Student Beans to offer a discount to students. To claim it, you’ll need to either register for a Student Beans account (to verify your student status) or log in with your existing account. You’ll be given a unique code, which you’ll need to enter in the promotion code box that appears when getting your travel insurance quote. The discount will be taken off your quote total.

  • Yes, we do. We’ve partnered with Grad Beans to offer a discount to graduates. To claim it, you’ll need to either register for a Grad Beans account (to verify your graduate status) or log in with your existing account. You’ll be given a unique code, which you’ll need to enter in the promotion code box that appears when getting your travel insurance quote. The discount will be taken off your quote total.

  • Read more travel insurance FAQs

*For Economy, Standard and Premier policies, the Singe-trip policy will cover you for one trip up to:

365 days for persons aged up to and including age 70

90 days for persons aged between 71 and 75

31 days for persons aged between 76 and above

**For Economy, Standard and Premier policies under Annual Multi-trip, although you can take as many trips as you want within the policy year, there is a maximum duration for each individual trip. This limit varies depending on the cover level chosen and will be 17 or 31 days. On some policies the limit can be extended to 31, 45 or 60 days for an additional premium.

> Backpacker policies only available on the Economy level of cover

Need some help?

Travel insurance help and support

For emergency medical assistance, to make a claim, find answers to common questions about our cover or get in touch:

Visit our travel insurance support page

We’re here to help on your travels

Access your travel insurance policy anywhere

You can buy travel insurance and view your policy all in our free Post Office travel app. Plus you can order and top-up our Travel Money Card wherever you are too

Travel money made easy

Buy your travel money online. You can click and collect from a branch near you or choose next-day delivery to your home

About our travel insurance

Post Office® Travel Insurance is arranged by Post Office Limited and Post Office Management Services Limited.

Post Office Limited is an appointed representative of Post Office Management Services Limited which is authorised and regulated by the Financial Conduct Authority, FRN 630318. Post Office Limited and Post Office Management Services Limited are registered in England and Wales. Registered numbers 2154540 and 08459718 respectively. Registered Office: 100 Wood Street, London, EC2V 7ER. Post Office and the Post Office logo are registered trademarks of Post Office Limited.

The above details can be checked on the Financial Services Register by visiting the Financial Conduct Authority website and searching by Firm Reference Number (FRN).