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Help and support


Identity and Document Services


Post Office offers a range of ways to verify or certify your identity and documents.

Here’s where to find the answers or help you need.

Passports and travel


Answers to common questions about applications for passports and to visit or drive abroad.

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Adult passport FAQs

Find answers about your first adult passport or how to renew

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Child passport FAQs

Questions we’re asked often about first child passports and how to renew them

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International Driving Permits

For questions about driving abroad, read our International Driving Permit FAQs

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Electronic System for Travel Authorisation (ESTA)

If you need a visa waiver for a US holiday or business trip, visit our ESTA page

Tax, permits and licences


Get the help you need with applications to drive, live, work and more in the UK.

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Photocard Driving Licence Renewals

You may find the answer you need in our driving license FAQs

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Vehicle tax

Get the answers to questions about road tax here

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Biometric Residence Permits (BRPs) Secure Card Collection

For BRP Collection in branch, find the branch in your Home Office letter here
Or redirect your BRP to another branch* with our Branch Finder (select ‘BRP collection’).

For more on collecting your residence permit visit the Home Office BRP page. 

For other questions about permits to live and work in the UK, go here.

*Redirection fee applies

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Security Industry Authority (SIA) licence

Need help applying? Read these common questions and answers about our SIA licence service

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Rod Fishing Licence

Call the Environment Agency fishing licence service on 0344 800 5386

Or visit the GOV.UK page for fishing licences

Certification and verification services


Answers and information about identity and document checking at Post Office.

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GOV.UK Verify

As part of changes to GOV.UK Verify, from 23 April 2022 Post Office no longer supports new registrations for this service. 


For answers to common questions read our FAQs and extended FAQs.

For further assistance email
You can also get in touch with our customer service desk by calling 0330 058 3455 or sending us a message via webchat during these times:


  • - Monday to Friday 9am – 6pm
  • - Saturday 9am – 4pm
  • - Sunday 9am – 1pm
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In-Branch Verification

For business enquiries please complete this online form

For customer queries please complete this form

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Document Certification Service

For customer queries please complete this form

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Disclosure and Barring Service (DBS) check

Apply for a basic, standard or enhanced DBS criminal records check at Post Office

Find out about the Standard and Enhanced DBS check service

Or start your basic DBS check now (available through GOV.UK Verify)

For customer queries please complete this form

For GOV.UK Verify support please refer to the contact information for the GOV.UK Verify service above

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Need help with something else?


Here’s where to get answers and support with these related products and services.


Posting services

Help with sending, tracking and receving mail. 

Travel Money

Get in touch or answers to common questions about foreign currency of Travel Money Card.

Broadband and
Home Phone

If you’re already a customer, visit our dedicated support page.