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Help and support

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Product and services help

Post Office Money

View all Post Office Money product FAQs and contact options:

Letters & Parcels

View all Letters & Parcels product FAQs and contact options:

Identity and Licences

View all Identity & Licences product FAQs and contact options:


View all Travel product FAQs and contact options:

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Broadband and Phone Help

View all Broadband & Phone product FAQs and contact options:

General enquiries

For general enquiries, complaints or feedback please contact us using our form:

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Feedback and complaints

If you’re not happy we’ll do our best to put things right.

Find out how to make a complaint or share other feedback about our products, services or your Post Office experience. 

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General enquiries


To send us your questions
or feedback please complete
our contact form


0345 722 3344*
Mon-Fri: 8.15am to 6pm
Sat: 8.30am to 2pm
or Textphone 0345 722 3355


Post Office Customer Care Team

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*Calls to 03 numbers will cost no more than calling a standard geographic number starting with 01 or 02 from your fixed line or mobile. They may be included in your call package. Check with your service provider. Calls may be monitored or recorded for training and compliance purposes.