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Coronavirus information


GOV.UK Verify

Service updates



We’re experiencing an unprecedented demand for our service, so if you're waiting for a document to be verified through the app, please log out and check back later. Our team are working hard to process all incoming verification applications and will fulfil your request in due course. Once your document has been processed, you'll receive an email. You can then log back into your account to resume your registration.


If you need help, email and we'll get back to you as soon as we are able. In the meantime you may find some help from our FAQs page.


Thank you for your patience and we apologise for any inconvenience caused.



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GOV.UK Verify

Choose your GOV.UK Verify service from your computer, smartphone or tablet and log in.

Contact details

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If you need help, email us at and we'll get back to you as soon as we are able.