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Branch availability

 

We’re doing everything we can to keep our branches open and safe. However, there may be some changes to your local branch.

Get service updates

Receive updates on the availibility of core services from Post Office

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Essential services

Updates on access to our essential services and support

Banking services

You can access cash via your bank using our branches and network of ATMs.

Bill payments and top-ups

You can access our bill payment services in our Post Office branches and Payzone stores as normal.

Post Office Card Account (POCA)

There is currently no disruption to our ability to provide Post Office Card Account (POCA) services.

GOV.UK Verify

We're experiencing an unprecedented demand for our service, so it may take us longer to process verifications.

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Broadband and phone

We have revised our call centre hours and you may experience longer waits when you phone us. Please use online resources where possible.

Letters and parcels

Royal Mail and Parcelforce Worldwide are keeping delivery and collection services running, however have made some adjustments to handling procedures and services.

Access to cash

We are introducing more services to help vulnerable and isolated customers. Find out more.

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Post Office Money services

Updates on access to our essential services and support

Personal Loans

We're offering payment breaks of up to 3 months to help our customers. These can be requested online.

Mortgages

We're offering payment breaks of up to 3 months to help our customers. These can be requested online.

Savings

We have processes in place to help Savings customers who have fixed-term bonds and are experiencing hardship.

Credit Cards

We're offering payment breaks of up to 3 months to help our customers. These can be requested online.

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Travel, transfers and Insurance

Updates on access to our essential services and support

Travel Money

We have suspended sales of travel money online or for pre-order in branches.

If your holiday is cancelled, you may be eligible for a refund. We also buy back unused currency.

Travel Insurance

We have temporarily suspended all sales of our Travel Insurance products.

Policies bought before 16 March 2020 remain valid. Policies can be invalidated by travelling to destinations the FCO advise against.

Online Money Transfers

There is currently no disruption to our Online Money Transfer services.

You can continue to use our branches, app and the web to make international transfers.

Life Cover

We want to reassure new customers and existing policyholders that there are currently no changes to Post Office Term Life Insurance or Over 50s Life Insurance. Please note however, we are not accepting new applications for Free Parent Life Cover.

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