Send, return and collect parcels with a range of couriers across our UK network of 11,500 branches
Providers available at participating branches in the UK. DHL is available for collections only
Pay online to send your parcel from £2.71 excl. VAT. Or pay in a Post Office branch. Then just leave it with us
Bring your QR code, we'll print your label and take care of the rest
Our friendly branch team will help you choose the right service
We'll print your label and take care of the rest
Need to send something back? Follow the retailer’s instructions and drop it off with us
Attach your returns label or find your QR code
Use our branch finder to search for branches near you that accept returns for the courier used
If needed, bring your QR code, we'll print your label and take care of the rest
Bought something online? Choose a Post Office branch at checkout and collect from us when it arrives
If available, select a Post Office branch as your delivery location at the checkout when buying online
The retailer and/or courier will let you know when your parcel is ready to collect
Pop into branch with the relevant ID and collection code or email. Read more about collections
Ready to send, drop off, return or collect parcels? Search for nearby branches with the services you need
Get a quote to send with Royal Mail, DPD and Evri services
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Some items can't be sent through courier networks and others have restrictions.
Before you send anything, check the rules for the service you're using and the country you're sending to:
If you send prohibited or restricted items, the courier may refuse, dispose of or destroy them.
If you're sending your parcel in branch, we'll ask what's inside. We're not being nosy. We just need to make sure your items are safe to send.
For UK deliveries, address your parcel in the same way as a letter.
Make sure the address is clear, easy to read and not covered by tape or labels.
For international deliveries, use the full address, including any postcode or ZIP code.
Write the destination country on the last line in English and in CAPITAL LETTERS. Don't use country abbreviations such as FR for FRANCE.
Choose a box that fits your item. Reusing one? Make sure it’s strong and undamaged.
Fill any empty space so nothing moves. For fragile items, add protection such as bubble wrap.
Read more
You’ll need a customs form for gifts and goods sent outside the UK from England, Scotland or Wales.
Posting from Northern Ireland? You’ll only need one for destinations outside the EU, except the UK.
For Royal Mail:
For Parcelforce Worldwide:
Paying to send with Royal Mail, Evri or DPD on Parcels Online? You’ll add customs details when you book.
Check everything’s right. Missing or incomplete customs information may mean your parcel is returned to you.
Yes, if you want to print your pre-paid label at home you can. If you don't have a printer at home, just bring your QR code into the branch and we can print it for you.
If you use Royal Mail, Evri or DPD through Parcels Online we’ll email your tracking number. You’ll also find it in your account order history and on your receipt.
Royal Mail and Parcelforce Worldwide items can only be tracked if your service includes tracking or a reference number.
Royal Mail, Evri and DPD services bought through Parcels Online are fully tracked.
Royal Mail International Tracked and Signature services offer different tracking levels. Check your service, then enter your tracking number in the Royal Mail tracking tool.
Parcelforce Worldwide globalpriority and globalexpress services are fully tracked. Enter your tracking number in the Parcelforce Worldwide tracking tool.
Follow the retailer's return instructions on their website or in the parcel.
Many offer free returns through Post Office branches. You can also pay to return an item at any branch.
Pack your item securely and attach the correct return label.
Bring it into branch and we'll give you a Certificate of Posting as proof you've returned it.
Some retailers offer printerless returns. If they do, bring your QR code into branch and we'll print the label for you.
Many retailers offer free returns.
If you need to pay for the return yourself, check our in-branch posting services to find an option that suits you.
Not always. It depends on the retailer and how they handle returns.
Check with your retailer to see if they offer printerless returns through Post Office branches.
Use packaging that's strong enough for the size and weight of your item.
Choose a sturdy box and protect the contents properly. See our guide on how to pack a parcel for more advice.
If a retailer offers branch collection at checkout, choose a Post Office branch as your delivery location.
Once your parcel arrives, follow any instructions from the retailer or courier.
Bring any ID or collection code they've asked for and we'll hand over your parcel.
