We offer a range of postal services to send, collect and return items, including regular sender services.
We provide a range essential financial services, from savings, borrowing to money transfers.
Plan your getaway with travel essentials including travel money, insurance and documents.
Protect what’s most important to you from your mobile phone to the future of your family.
Apply for passports, licences and permits, get documents certified, your identity verified.
We offer a range of other useful products and services.
For further information about the Horizon IT Scandal, please visit our corporate website
The packages you post are valuable. So everything you post has standard compensation against loss and damage.
Every time you post, you can feel secure in the knowledge there’s an amount of cover included in case your items get lost or damaged.
We know you might be sending something of greater value than the standard cover. That’s why additional compensation is available, up to £2,500 in most cases.
You can buy additional compensation in any Post Office branch, either at the counter or on the self-service kiosks.
The following tables describe the standard compensation levels for different postage options, as well as the options for enhanced compensation.
Different fees apply to Royal Mail and Parcelforce Worldwide
Sometimes the damage, delay or loss of an item can lead to greater loss than the actual value of the item itself. For such items you can buy consequential loss cover of up to £10,000. This cover could be a wise choice for important legal documents or tax returns that may result in penalties if lost or not delivered on time.
Ask for consequential loss when you send your item by Special Delivery Guaranteed by 9am or 1pm. Make your claims through Royal Mail Customer Services within 14 days of posting. You’ll need to provide the receipt for purchase as well as proof of the value of the indirect loss to make a claim.