CN23 customs form


How to complete a CN23 customs form


The CN23 is a customs form used when sending gifts and goods abroad worth more than £270 with Royal Mail. 

They are mandatory for all gifts and goods being sent internationally from England, Scotland or Wales anywhere outside the UK, if posting from Northern Ireland they are only needed for posting to non-EU destinations. 

 

Incomplete or absent customs forms are likely to result in items being returned to the sender.   

 

The forms are scanned by optical character recognition, so it is important to fill them in legibly and in BLOCK CAPITALS.

You can now fill in your CN23 form online

Example of a CN23 form Example of a CN23 form Example of a CN23 form

CN23 form guide

  1. 1. Item description is mandatory – give a detailed description of each article in the item, e.g. “men’s cotton shirts”
     
  2. 2. Item quantity is mandatory – give the quantity of each item
     
  3. 3. Item weight is mandatory – enter the weight of each item individually in kg
     
  4. 4. Total weight is mandatory – enter the total weight of the package including packaging in kg
     
  5. 5. Item value is mandatory – enter the value of each item going into the package in GBP
     
  6. 6. Total value is mandatory – enter the total value of the total package in GBP
     
  7. 7. HS tariff number – is mandatory for businesses only – you need to provide the HS tariff code which you can find at parcelforce.com/tariffcode 
     
  8. 8. Country of origin – this is the name of the country where the goods in your package originated, e.g. where they were produced, manufactured or assembled
     
  9. 9. Postage charge – this is where you can enter how much you’re paying to post your package, including separate charges like insurance
     
  10. 10. Category of item – select which type of item you’re sending
     
  11. 11. Comments – you’ve got the opportunity to provide details if your item is subject to quarantine or other restrictions
     
  12. 12. Add a licence – if your item is accompanied by a licence, tick this box
     
  13. 13. Add a certificate – if your item has a certificate attached, tick this box
     
  14. 14. Add an invoice – attach an invoice for all commercial items
     
  15. 15. Your signature is mandatory – add your signature here

Prefer to fill it out by hand?

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