Post Office Complaints Contacts

Post Office complaints

Complete our feedback form below or tweet us at @PostOffice

Coronavirus update | We’re keen to hear your feedback and constantly try to improve our service. Due to the coronavirus pandemic, our customer response teams are experiencing unprecedented demand and so it may take longer than normal for us to process your complaint. Please rest assured that we will get to it as soon as possible, and we take every complaint we receive seriously. Thanks for your patience.

We’re sorry you have a complaint

Please use the form below to tell us about it and we’ll do our best to put things right.

If your enquiry or complaint is about the collection or delivery of your mail, lost damaged or delayed mail,  redirecting your mail, tracking an item or advice on what services to use when posting an item,  you will need to speak to Royal Mail on 03457 740740 or visit Royal Mail.

Contact Royal Mail

Contact Parcelforce Worldwide

Your complaint

Please complete the form below with as much information as you can. This will help us deal with your complaint quickly. When you've finished, select 'Submit'.

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For Post Office

Complete the form on the page if you'd like to get in touch.

If you are deaf or hard of hearing you can call our Textphone number:

0345 722 3355

Royal Mail

Please contact :

Royal Mail

or if you are deaf or hard of hearing call our Textphone number on:

0345 600 0606
8.00am-6.00pm Monday to Friday
8.00am-1.00pm Saturday

Parcelforce

Worldwide

Please contact :

Parcelforce

or if you are deaf or hard of hearing call our Textphone number on:

0800 0085 5854
8.00am-6.00pm Monday to Friday
8.00am-12.30pm Saturday

Post Office Money insurance products complaints data (PDF 138Kb)