We’re sorry you have a complaint
We’re keen to hear your feedback and constantly try to improve our service. Due to the coronavirus pandemic, our customer response teams are experiencing unprecedented demand and so it may take longer than normal for us to process your complaint.
Please rest assured that we will get to it as soon as possible, and we take every complaint we receive seriously. Thanks for your patience.
Please use the form below to tell us about it and we’ll do our best to put things right.
If you have Lost, Damaged or Delayed Mail, Post Person Complaints and feedback, Delivery and Collection or any other Royal Mail Product and Service visit the Royal Mail Website or contact their helplines on the numbers listed.
Please complete the form below with as much information as you can. This will help us deal with your complaint quickly. When you've finished, select 'Submit'.