Flight Delay Assistance

  • Enjoy complimentary airport lounge access if your flight's delayed for two or more hours 
  • Opens doors to over 1,100 LoungeKey™ lounges in around 500 airports across 140 countries
  • Exclusive to Premier Travel Insurance customers

You're hoping for trouble-free travel. We want your journey to be a smooth one too. But if your flight's delayed for two or more hours, we're inviting you to take advantage of complimentary airport lounge access courtesy of Post Office® Travel Insurance.

Avoid the chaos of the terminal - a little calm, a little luxury

This free service, exclusive to our Premier customers, opens doors to over 1,100 LoungeKey™ lounges in around 500 airports across 140 countries.

It's a benefit you and up to four fellow passengers can enjoy in addition to the delayed departure cover that's already included in your travel insurance.

Here's how Flight Delay Assistance works:

  • Just register your flight no later than 24 hours before its scheduled departure
  • If your trip includes multiple flights, you'll need to register each flight leg separately
  • You can register yourself and up to four additional passengers who are named on your travel insurance policy - please ensure the names exactly match those on the flight booking
  • We'll automatically contact you if your flight's delayed for two hours or more
  • Your free lounge access will become available on the announcement of a minimum two-hour delay. This can be either one single period of delay or the minimum limit can be reached as a consequence of multiple incremental shorter delays. This means you'll have enough time to enjoy the lounge facilities. There are a number of reasons why  you might not be able to access the lounge - even if you have a valid voucher:
  • If the lounge is closed when the delay occurs – during the night, for instance if the lounge is at full capacity.
  • If the passenger names on the boarding passes don't exactly match those on the LoungeKey voucher.
  • If you or a member of your group doesn't meet the lounge terms and conditions such as dress code or minimum age.
  • You'll need a mobile device that can receive SMS text messages and PDF email attachments so we can send you a free lounge access barcode

Check out our FAQs and Terms of Use for more details.


Flight registration: By submitting this request you consent to limited personal information being shared with trusted third parties involved in the delivery of this service who will only use your information for this specified purpose. Please note that your personal information may be processed outside the European Economic Area (EEA) however, should this be necessary we will take steps to ensure that your personal information is adequately protected as required by law.

Small print


Post Office Limited is an appointed representative of Post Office Management Services Limited which is authorised and regulated by the Financial Conduct Authority, FRN 630318. Post Office Limited and Post Office Management Services Limited are registered in England and Wales. Registered numbers 2154540 and 08459718 respectively. Registered Office: Finsbury Dials, 20 Finsbury Street, London EC2Y 9AQ. Post Office Money and the Post Office Money logo are registered trademarks of Post Office Limited.