Coronavirus support:

Flight Delay Assistance

  • Enjoy complimentary airport lounge access if your flight's delayed for two or more hours 
  • Opens doors to over 1,100 LoungeKey™ lounges in around 500 airports across 140 countries
  • Exclusive to Premier Travel Insurance customers

You're hoping for trouble-free travel. We want your journey to be a smooth one too. But if your flight's delayed for two or more hours, we're inviting you to take advantage of complimentary airport lounge access courtesy of Post Office® Travel Insurance.

Avoid the chaos of the terminal - a little calm, a little luxury

This free service, exclusive to our Premier customers, opens doors to over 1,100 LoungeKey™ lounges in around 500 airports across 140 countries.

It's a benefit you and up to four fellow passengers can enjoy in addition to the delayed departure cover that's already included in your travel insurance.

Here's how Flight Delay Assistance works:

  • Just register your flight no later than 24 hours before its scheduled departure
  • If your trip includes multiple flights, you'll need to register each flight leg separately
  • You can register yourself and up to four additional passengers who are named on your travel insurance policy - please ensure the names exactly match those on the flight booking
  • We'll automatically contact you if your flight's delayed for two hours or more
  • Your free lounge access will become available on the announcement of a minimum two-hour delay. This can be either one single period of delay or the minimum limit can be reached as a consequence of multiple incremental shorter delays. This means you'll have enough time to enjoy the lounge facilities. There are a number of reasons why  you might not be able to access the lounge - even if you have a valid voucher:
  • If the lounge is closed when the delay occurs – during the night, for instance if the lounge is at full capacity.
  • If the passenger names on the boarding passes don't exactly match those on the LoungeKey voucher.
  • If you or a member of your group doesn't meet the lounge terms and conditions such as dress code or minimum age.
  • You'll need a mobile device that can receive SMS text messages and PDF email attachments so we can send you a free lounge access barcode

Check out our FAQs and Terms of Use for more details.

Definitions

Flight registration: By submitting this request you consent to limited personal information being shared with trusted third parties involved in the delivery of this service who will only use your information for this specified purpose. Please note that your personal information may be processed outside the European Economic Area (EEA) however, should this be necessary we will take steps to ensure that your personal information is adequately protected as required by law.

Small print

 

Post Office® Travel Insurance is arranged by Post Office Limited and Post Office Management Services Limited. Post Office® Travel Insurance is underwritten by Great Lakes Insurance SE, UK Branch, and administered by Collinson Insurance Services Limited, FRN 311883.

 

Post Office Limited is an appointed representative of Post Office Management Services Limited which is authorised and regulated by the Financial Conduct Authority, FRN 630318. Post Office Limited and Post Office Management Services Limited are registered in England and Wales. Registered numbers 2154540 and 08459718 respectively. Registered Office: Finsbury Dials, 20 Finsbury Street, London EC2Y 9AQ. Post Office Money and the Post Office Money logo are registered trademarks of Post Office Limited.

 

Great Lakes Insurance SE is a German insurance company with its headquarters at Königinstrasse 107, 80802 Munich. Registered number of HRB 230378 in the commercial register. UK Branch office: Plantation Place, 30 Fenchurch Street, London, EC3M 3AJ. Great Lakes Insurance SE, UK Branch, is authorised by Bundesanstalt für Finanzdienstleistungsaufsicht and subject to limited regulation by the Financial Conduct Authority and Prudential Regulation Authority under FRN 769884. Details about the extent of its regulation by the Financial Conduct Authority and Prudential Regulation Authority is available on request.

 

Collinson Insurance Services Limited is registered in England & Wales, registered number 758979. Registered Office: Cutlers Exchange, 123 Houndsditch, London, EC3A 7BU. Collinson Insurance Services Limited is authorised and regulated by the Financial Conduct Authority, FRN 311883.

The above details can be checked on the Financial Services Register by visiting the Financial Conduct Authority website and searching by Firm Reference Number (FRN).


 

Small print

Post Office® Travel Insurance is arranged by Post Office Limited and Post Office Management Services Limited. Post Office® Travel Insurance is underwritten by Great Lakes Insurance SE, UK Branch, and administered by Collinson Insurance Services Limited, FRN 311883.

 

Post Office Limited is an appointed representative of Post Office Management Services Limited which is authorised and regulated by the Financial Conduct Authority, FRN 630318. Post Office Limited and Post Office Management Services Limited are registered in England and Wales. Registered numbers 2154540 and 08459718 respectively. Registered Office: Finsbury Dials, 20 Finsbury Street, London EC2Y 9AQ. Post Office Money and the Post Office Money logo are registered trademarks of Post Office Limited.

 

Great Lakes Insurance SE is a German insurance company with its headquarters at Königinstrasse 107, 80802 Munich. Registered number of HRB 230378 in the commercial register. UK Branch office: Plantation Place, 30 Fenchurch Street, London, EC3M 3AJ. Great Lakes Insurance SE, UK Branch, is authorised by Bundesanstalt für Finanzdienstleistungsaufsicht and subject to limited regulation by the Financial Conduct Authority and Prudential Regulation Authority under FRN 769884. Details about the extent of its regulation by the Financial Conduct Authority and Prudential Regulation Authority is available on request.

 

Collinson Insurance Services Limited is registered in England & Wales, registered number 758979. Registered Office: Cutlers Exchange, 123 Houndsditch, London, EC3A 7BU. Collinson Insurance Services Limited is authorised and regulated by the Financial Conduct Authority, FRN 311883.

The above details can be checked on the Financial Services Register by visiting the Financial Conduct Authority  website and searching by Firm Reference Number (FRN).