Flight Delay Assistance is a free, exclusive service for our Post Office Travel Insurance customers buying Premier level cover. It means that, if your flight's delayed by one or more hours, you can enjoy complimentary access to a LoungeKey™ airport lounge, or an instant payment into a PayPal account, courtesy of us.

Just register online at least 24 hours before your scheduled departure time and select from the benefits available. We'll automatically issue your selected benefit if your registered flight is delayed by one or more hours. Please see our terms of use.

You can enjoy your benefit when a single delay of at least one hour is announced, or several shorter, incremental delays that add up to the one-hour minimum.

We'll send you an email with details of how to register for the service online as soon as you buy our Premier travel insurance.

If you arranged your policy in a Post Office branch or don't have an email address, all the information you need will be in your policy confirmation pack. You can only register your flight via the special link provided to you.

Flight Delay Assistance Plus is built to track almost all major commercial airline flights, but there are limitations against airlines/airports that do not report data regularly.

You can register any flight where the airline accurately reports the announcement to FlightStats. If you try to register a flight that does not meet these conditions, the system will inform you of this and you will not be able to register.

Where the flight is departing from an airport with a lounge that's part of the LoungeKey network you will be offered the choice of a lounge voucher, or PayPal payout in the event of a delay

Not every airport has a lounge and if this is the case the PayPal option will be selected for you.

Yes, you can include up to four additional passengers who are named on your Post Office Travel Insurance policy when you register. Make sure the names you register match exactly those included on your flight booking or boarding passes.

Registering your flights could fail for two reasons:

• You're attempting to register less than 24 hours before your scheduled departure time
• Not all airlines provide timely and accurate flight tracking data which is necessary for us to trigger compensation and issue your benefit. As such, we restrict registrations for airlines that do not provide reliable tracking data. This is done to ensure the best possible experience for customers.

It's a global network of over 1,100 airport lounges.

During your flight registration you will be provided with the lounge access option at the ‘Select Your Benefit’ stage. If you have selected this option and a qualifying delay is met, We'll send an SMS text and email message with a PDF voucher attached, so you'll need a mobile device with you that can accept them. These messages are sent if:

• You register the flight online at least 24 hours before its scheduled departure time
• There's an announcement about a minimum one-hour delay (either a single delay or an accumulation of multiple shorter delays amounting to one or more hours)
• You selected lounge as your benefit option

You'll need a mobile device that can receive SMS texts and emails with PDF attachments. If your flight's delayed by one hour or more, we'll automatically send you:

• A text notification, which includes a link to your PDF LoungeKey voucher
• An email with a PDF attachment containing your free LoungeKey voucher
• The SMS and emails will also contain the vouchers for any other passengers you registered

Please see our terms of use.

We'll let you know how to locate your lounge when we email your access information. The voucher itself will also contain a link to the lounge finder and access information.

Although lounges at different airports have their own policies and services, most have free WiFi. Discover more about the lounge at your departure airport.

Please see our terms of use.

Not all lounges are open to younger passengers. You can check out the lounge policies at your departure airport.

There are a number of reasons why you might not be able to access a lounge, even if you have a valid voucher:

• If the lounge is closed when the delay occurs – during the night, for instance
• If the lounge is at full capacity
• If the passenger names on the boarding passes don't exactly match those on the LoungeKey voucher
• If you or a member of your group doesn't meet the lounge terms and conditions, such as dress code or minimum age

PayPal is a payment platform for payments and money transfer. It is a secure, way to send and receive money online.

PayPal allows any individual with an email address to securely send and receive payments online without having to enter your financial details.

You can use PayPal to shop online, or to send money quickly to anyone with an email address or transfer money to your bank account. You can also use PayPal on the high street where the number of shops accepting PayPal is growing.

Once you’ve linked your card or bank account to your PayPal account, you won’t need to provide all of your card details every time you shop online. PayPal remembers all your financial details, so you don’t have to, and they do not share them with sellers.

PayPal is available worldwide and in all major currencies.

If you have selected PayPal as your benefit during the registration journey, in the event that you experience a qualifying flight delay, we will compensate you with a PayPal payout to use at your leisure.

We will pass your email address to PayPal, who will then instantly credit your wallet with your compensation.

If you do not have a PayPal account linked to the email address you used for registration, PayPal will send you a link to register for an account.

You do not need to have an existing PayPal account. A wallet will be credited with your compensation and an email will be sent to you with a link to PayPal to register and create an account. Your PayPal account will need to be linked to the email address you used to register your flight.

We will provide a compensation payment of £50 per passenger into your PayPal account.

All eligible additional passengers that were registered will also receive a PayPal payout, but the payout will be made to the main customer.

Yes, we will send you an email and SMS to let you know that the PayPal payout has been issued.

We will pass your email address to PayPal when we trigger the PayPal payout request.

We will send PayPal the email address you used to register your flight. They will use your email address as the account to credit with the payout. PayPal will also send out communications to this address to confirm the payout.

You can contact PayPal using text, email, phone or the PayPal ‘Help’ page:

https://www.paypal.com/uk/smarthelp/home

Yes, you can cancel a flight registration up to two hours before your scheduled departure time. Please do this via the link in your registration confirmation email.