Make sure you take a copy of all your travel insurance documents away with you – printed and/or on your digital device like a smartphone or tablet – in case you need to call on it while you’re there.
In the event something happens you may need to claim for, gather all the relevant documentation that’s likely to be needed during the claims process. You might need to collect some of this while you’re away. It will help to validate cover and the circumstances of the loss, making it more likely your claim will be paid. You can find a full list of required documentation in the policy wording.
You should also keep all evidence of purchases such as receipts and accounts, as these are also likely to be needed when you claim.
Report any lost, stolen or damaged belongings to the police within 24 hours of the incident. You should obtain a written report from them to help support your claim. If you’re faced with a delay on your travels that you may need to claim for – whether it’s for a flight, ferry crossing, coach journey or train ride, always obtain written confirmation from the operator.