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  1. Home
  2. Help & Support
  3. Letters and Parcels

Help and support Parcels and letters

You’ll find answers to common questions here about postage bought in branch and online. Find out how to pick up or drop off a parcel, arrange delivery or return an item.

Select your provider

  • Royal Mail
  • Amazon
  • DHL
  • DPD
  • Evri

Royal Mail and Parcelforce Worldwide

Get help with Royal Mail and Parcelforce

Royal Mail & Parcelforce help

Amazon

Get help with collecting or returing an Amazon item.

Amazon help

DHL

Get help with collecting an item sent via DHL.

DHL help

DPD

Was your postage:

Bought at a Post Office branch

DPD branch help

Bought from DPD

e.g. reference beginning with 115

DPD help

Bought with Post Office Parcels Online

e.g reference POL115xxxxxxx

Parcels Online Help

Evri

Was your postage:

Bought at a Post Office branch

Evri branch help

Bought from Evri

e.g. reference that’s 16 characters long

Evri help

Bought with Post Office Parcels Online

e.g reference POLxxxxxxx

Parcels Online Help

 

Need help with Drop & Go?

Please visit the separate support page for our fast-drop mails service.

Drop & Go help and support

Contact Post Office

If you have a question, feedback or a complaint about our services, here’s how to get in touch with us.

Contact the Post Office support team for anything relating to:

  • Customer service in our branches 
  • Branch opening hours and queues 
  • Our mails Drop & Go service

Send us a message

Please complete our enquiries form to tell us what you’d like to know or share feedback on our services.

Contact Post Office

Make a complaint

If you’re not happy let us know and we’ll do our best to put things right.

Make a complaint