For further information about the Horizon IT Scandal, please visit our corporate website

Common questions about Evri services

Picking up items

  • If the online retailer you’re purchasing from offers this service, you can select a Post Office branch as a delivery location during checkout. Only participating Post Office branches offer this service.

  • Evri will notify you via email or SMS that your parcel has arrived. Please wait until you receive this confirmation before attempting collection.

  • You'll receive a QR code and instructions in an email from Evri. It'll tell you if you need any additional photo ID. You'll need your collection QR code to pick up your package.

  • You have 10 days from the day it's delivered to your chosen Post Office branch. If you don't collect the item, it'll be returned to the sender by Evri.

Dropping off items

  • You can print labels for Evri services in selected branches. If you're dropping your parcel off at a Post Office branch that doesn't offer this, please print your label before coming in branch.

  • We offer Evri services in participating Post Office branches. Please check which branches nearest to you offer these services when selecting a drop off or collection location with an online retailer, or when buying postage online.

  • Please contact the retailer you purchased from if a return goes missing or contact Evri if you've sent an item through their service.

Need help with Parcels Online?

For answers to common questions and other help with this service.

Contact Evri

Chat online

Live chat with Evri customer service team:

Chat with Evri

By email

Send a message to Evri customer services:

Email Evri

Contact Post Office

If you have a question, feedback or a complaint about our services, here’s how to get in touch with us.

Contact the Post Office support team for anything relating to:

  • Customer service in our branches 
  • Branch opening hours and queues 
  • Our mails Drop & Go service

Send us a message

Please complete our enquiries form to tell us what you’d like to know or share feedback on our services.

Make a complaint

If you’re not happy let us know and we’ll do our best to put things right.