We offer a range of postal services to send, collect and return items, including regular sender services.
We provide a range essential financial services, from savings, borrowing to money transfers.
Plan your getaway with travel essentials including travel money, insurance and documents.
Protect what’s most important to you from your mobile phone to the future of your family.
Apply for passports, licences and permits, get documents certified, your identity verified.
We offer a range of other useful products and services.
For further information about the Horizon IT Scandal, please visit our corporate website
Find answers to common questions about Evri services. Or get in touch with Evri or Post Office if you can’t find the help you need.
If the online retailer you’re purchasing from offers this service, you can select a Post Office branch as a delivery location during checkout. Only participating Post Office branches offer this service.
Evri will notify you via email or SMS that your parcel has arrived. Please wait until you receive this confirmation before attempting collection.
You'll receive a QR code and instructions in an email from Evri. It'll tell you if you need any additional photo ID. You'll need your collection QR code to pick up your package.
You have 10 days from the day it's delivered to your chosen Post Office branch. If you don't collect the item, it'll be returned to the sender by Evri.
You can print labels for Evri services in selected branches. If you're dropping your parcel off at a Post Office branch that doesn't offer this, please print your label before coming in branch.
We offer Evri services in participating Post Office branches. Please check which branches nearest to you offer these services when selecting a drop off or collection location with an online retailer, or when buying postage online.
Please contact the retailer you purchased from if a return goes missing or contact Evri if you've sent an item through their service.
For answers to common questions and other help with this service.
Live chat with Evri customer service team:
Chat with Evri
Send a message to Evri customer services:
If you have a question, feedback or a complaint about our services, here’s how to get in touch with us.
Contact the Post Office support team for anything relating to:
Please complete our enquiries form to tell us what you’d like to know or share feedback on our services.
If you’re not happy let us know and we’ll do our best to put things right.