For further information about the Horizon IT Scandal, please visit our corporate website

Need help with Drop & Go?

Please visit the separate support page for our fast-drop mails service.

Contacting Royal Mail or Parcelforce Worldwide

Need help with one of the following? Please contact Royal Mail or Parcelforce Worldwide directly, depending on the service you used:

  • Parcel and letter deliveries
  • Lost or damaged items of mail
  • Redirecting your mail
  • Tracking an item

For Royal Mail personal customers

Please visit their support page at: Royal Mail personal customer help

For Royal Mail business customers

Visit the support page for businesses: Royal Mail business customer help

By textphone

Deaf or hard of hearing customers can contact Royal Mail on: 0345 600 0606*

  • Monday to Friday: 8am – 6pm
  • Saturday: 8am – 1pm
  • Closed Sundays and bank holidays

For help with Parcelforce Worldwide services

Parcelforce Worldwide customer support

To praise delivery or collection staff

Please complete this form to praise Royal Mail colleagues Royal Mail compliments form

You can fill in this form to compliment Parcelforce Worldwide staff Contact Parcelforce Worldwide

Complaints about Royal Mail or Parcelforce Worldwide services

If you’re unhappy with one of these issues, please contact Royal Mail or Parcelforce Worldwide directly to get help or send a compliant:

  • Undelivered mail
  • Delayed or damaged deliveries
  • Customer service at a delivery office
  • Service issues

Get in touch

Visit the Royal Mail support page and select "complaints & claims" Royal Mail complaints

For Parcelforce Worldwide complaints

Please check the Parcelforce Worldwide page on how to make a complaint Parcelforce Worldwide complaints

Contact Post Office

If you have a question, feedback or a complaint about our services, here’s how to get in touch with us.

Contact the Post Office support team for anything relating to:

  • Customer service in our branches
  • Branch opening hours or queues
  • Our mails Drop & Go service

Send us a message

Please complete our enquiries form to tell us what you’d like to know or share feedback on our services.

Make a complaint

If you’re not happy let us know and we’ll do our best to put things right.

Call charges: calls to 03 numbers will cost no more than calling a standard geographic number starting with 01 or 02 from your fixed line or mobile and may be included in your call package dependent on your service provider. Calls may be monitored or recorded for training and compliance purposes.