Help and support Tracking

No, you need a tracking or reference number to track an item sent via Royal Mail or Parcelforce Worldwide.

No, you need a tracking or reference number to track an item sent via Royal Mail or Parcelforce Worldwide.

You can only track an item if you’ve bought a service that includes a tracking or reference number. If not, you can’t use proof of postage to track your item.

If you have the tracking number from the sender it’s possible in some cases to use it in the Royal Mail Track & Trace tool.

Royal Mail’s International Tracking and Signature services provide different levels of tracking:

• International Tracked & Signed: tracking within the UK and after leaving the UK, online delivery confirmation and signature on delivery*
• International Tracked: tracking within and after leaving the UK, plus online delivery confirmation
• International Signed: tracking within the UK and signature on delivery*

Parcelforce Worldwide international globalpriority and globalexpress services are both fully tracked – simply enter the tracking number into their tracking tool

*A signature is taken on delivery, but we don't provide a copy of the signature to you as part of the service and it's not available to view online.

For further information about tracking, please visit the Royal Mail website or Parcelforce website depending on which service you selected.