For further information about the Horizon IT Scandal, please visit our corporate website

Common parcel collection questions

  • Look for retailers that offer the Royal Mail Local Collect option. You can then choose to have your item delivered direct to one of 10,500 Post Office branches that offer the Local Collect service. Find one near you with our branch finder.

  • Just bring some proof of identity for the person it’s addressed to (such as a full driving licence, a passport, or any other accepted form of ID which are listed out) and a copy of the tracking ID.

  • If you’ve got proof of the identity of the person to whom the item’s addressed, then yes. There’s a full list of the forms of ID we accept above. Just make sure it’s the original and not a copy.

  • We’ll keep hold of items delivered by Royal Mail for 18 days and items from Parcelforce Worldwide for 15 days. Any mail uncollected after these timescales shall be treated as undeliverable, sent back to the sender’s address or, if one is not provided, sent to the National Returns Centre.

Get the help you need

Access more information and support from Royal Mail or Parcelforce Worldwide, depending on who’s services you’ve used

Visit the Royal Mail parcel collection help pages

For additional help and articles from Royal Mail Go to Royal Mail

Visit the Parcelforce Worldwide help pages

For additional help and articles from Parcelforce Worldwide Go to Parcelforce Worldwide

Contacting Post Office

Contact the Post Office support team for anything relating to:

  • Customer service in our branches
  • Branch opening hours or queues
  • Our mails Drop & Go service

Send us a message

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