For further information about the Horizon IT Scandal, please visit our corporate website

Common parcel returns questions

  • Lots of items are free to return, but there are some exceptions. If you do need to pay, our price finder tool can help you find the most affordable option.

  • Just speak to us when you’re in branch. We’ll be happy to help.

  • If you don’t have the original product packaging, use packaging which has a suitable strength and thickness for the size and weight of the goods being posted. You can find more information within our guide on how to pack a parcel.