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How do I return a parcel?

  1. Prepare your parcel at home

    Follow the instructions from the retailer, correctly package the item, address it and apply any labels you’ve been supplied

  2. Bring it to a branch

    Take your parcel to any Post Office branch. If you have a QR code, bring that too. We’ll scan it, and print you a label if needed

  3. We’ll do the rest

    We’ll give you a Certificate of Posting as proof that you’ve returned your parcel to the retailer

Member of Post Office staff handling a pre-paid labelled ASOS package

Posting with pre-paid labels

Pre-paid returns are available from selected retailers. The label may be included in the original packaging or might need to be printed. Securely fasten the label to the parcel before visiting your local Post Office branch

Hand of a customer holding a mobile phone with a QR code displayed on its screen

It’s quick and easy with a QR code

No need to print your return label at home. For many retailers, we can do it in branch. We’ll scan the QR code in your email straight from your phone, then label the item for you

A member of Post Office staff holding a card terminal up for the customer to make payment

Paying for return postage

Some retailers don’t offer to pay returns postage. We offer a range of postage options to buy in branch. If you do need to pay, our price finder tool can help you find the most affordable option

Find your nearest Post Office branch

Returning unwanted items is quick and simple in any branch

Common parcel returns questions

  • Follow the instructions given by the vendor on either their website or on the delivery note included with your item. Many offer a free returns service you can use at the Post Office. Or you can pay to return your item at any of our branches.

  • Make sure the item is correctly packaged and addressed with the correct returns label included. Then bring it into branch and we’ll give you a Certificate of Posting to confirm you’ve posted it back to the retailer.

    Printer-less returns are available with selected retailers. You can bring a QR code into branch with your correctly packaged items and we’ll print the returns label for you (check with your retailer for availability).

  • Lots of items are free to return, but there are some exceptions. If you do need to pay, our price finder tool can help you find the most affordable option.

  • We recommend you check with your retailer to see if they provide this option.

  • If you don’t have the original product packaging, use packaging which has a suitable strength and thickness for the size and weight of the goods being posted. You can find more information within our guide on how to pack a parcel.

  • Just speak to us when you’re in branch. We’ll be happy to help.

Need some help?

Posting help and support

Find answers to common questions about posting services:

Visit our posting support page