Post Office makes returning unwanted items quick, simple and safe. Take your parcel to any of our 11,500 branches across the UK. Many have handy self-service machines that accept parcel returns too.
Find your nearest branch
How do I return a parcel?
Follow the instructions given by the vendor on either their website or on the delivery note included with your item. Many offer a free returns service you can use at the Post Office. Or you can pay to return your item at any of our branches
How does your parcel return service work?
Make sure the item is correctly packaged and addressed. Then bring it into branch and we’ll give you a Certificate of Posting to confirm you’ve posted it back to the retailer
Stick pre-paid label onto parcel
Pre-paid returns are available with selected retailers. The label can be included in the original packaging or needs to be printed. Fasten securely to parcel before visiting a local branch
Bring return QR code on phone
No need to print your return label at home. For many retailers, we can now do it in branch. We’ll scan the QR code in your email straight from your phone, then label the item for you
Pay for return postage
Some retailers do not offer to pay returns postage. Post Office offer a range of postage options for purchase in branches. If you do need to pay, our price finder tool can help you find the most affordable option
Which retailers can I return to Post Office?
ASOS returns
Boohoo returns
Return items safely at your local branch
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Some common questions
How do I return a parcel?
How does your parcel return service work?
Can I return a parcel without paying postage?
What if I have more questions about sending or returning my parcels?
Can Post Office branches print returns labels for all retailers?