For further information about the Horizon IT Scandal, please visit our corporate website

Common questions about DPD in-branch services

Sending items with DPD

  • In the UK mainland, DPD offer next day delivery by 12pm and next day delivery. Deliveries to the Scottish Highlands and Islands, Northern Ireland and the Isle of Man take 2 to 5 working days.

    For next day delivery by 12pm, there are some postcodes where we aim to deliver by 1pm. These are: EX23, PL1, PL2, PL5, PL10-PL19, PL22-PL35, TR1-TR20, TR26-TR27, KA1-KA26, KA29-KA30, TD1-TD16, DG1-DG9, EH1-EH55, KY1-KY7, KY11- KY13, KY99, G1-G62, G64-G82, ML1-ML12, PA1-PA19, FK1-FK15.

  • For next day delivery by 12pm, and next day delivery services, cut-off times for sending are between 11am and 3pm. Please check with your local Post Office branch for their specific sending cut-off times.

  • No. The next day service aims to arrive within a working day if your item’s sent before the cut-off time, and in 1-2 working days if not.

    Next day delivery by 12pm aims to be there by midday the next day if sent before the cut-off time. All deliveries are subject to last collection and regional delivery times.

  • No, there are different charges for different services and regions. All DPD packages are priced in bands of 0.1-2kg and 2-10kg.

    Next day delivery: £8.25 (0.1-2kg), £9.95 (2-10kg)

    Next day delivery by 12pm: £10.85 (0.1-2kg), £12.55 (2-10kg)

    Saturday delivery: £9.50 (0.1-2kg), £11.50 (2-10kg)

    Saturday next day delivery by 12pm: £15.00 (01.-2kg), £17.50 (2-10kg)

    Scottish Highlands: £15.65 (0.1-2kg), £18.60 (2-10kg)

    Scottish Islands: £16.25 (0.1-2kg), £19.60 (2-10kg)

    Northern Ireland: £10.55 (0.1-2kg), £19.20 (2-10kg)

    Isle of Man: £19.31 (01.-2kg), £21.17 (2-10kg)

  • Yes, a proof of delivery photo is included as standard with all DPD services. This can be viewed online or on the app.

  • Yes. Jewellery above £250 in value, cash, vouchers and tickets are prohibited on all DPD services.

    Please check the full list of prohibited items.

  • Yes, but please note that customers wanting to send parcels from Northern Ireland to the EU will need to provide some customs information at the branch counter, such as item descriptions.

Tracking your DPD items

  • You can track parcels by entering your reference number into the DPD website.

  • No, you need a reference number to track an item sent via DPD.

  • No, you can only track an item sent by DPD with the reference number.

  • For further information about tracking, please visit the DPD website, and select the service you’ve chosen for delivery.

Damaged, lost or delayed post with DPD

Making changes

  • You can update your email address, phone numbers and postal address using our online banking service. To do so:

    1. Log into our online banking service
    2. At the top right of your screen, click ‘Welcome YOUR NAME’
    3. Select 'Contact details' from the drop-down menu
    4. Follow the on-screen instructions

    We’ll update your email address and phone number instantly. For your security, when you change your address you will not be able to transact on this account for one full business day.

    If you wish to change your name, please write to us with your new details, providing evidence (eg a copy of your marriage certificate) at:

    Post Office Savings
    PO Box 87
    BT61 0BN

    Please note if you did not provide a copy of your signature during the account opening process you will need to complete a Signature Mandate at the same time. Simply follow the on-screen instructions to do this.

  • To help you manage your savings you can add a nickname to your account, for example, "money for wedding." To do this:

    1. Log into our online banking service
    2. Click ‘Options’ on the product summary page relating to the account you wish to rename
    3. Select ‘Re-name account’ from the drop-down menu
    4. Follow the on-screen instructions
  • You can close your Online Saver by:

    • Sending us a letter confirming you wish to close your account
    • Logging into the online servicing site, or
    • Calling our customer service centre

    We’ll send the final balance, together with any accrued interest, to your linked account. If you wish to close your account, please print off your online statements beforehand.

  • Yes, but please note:

    1. Your new linked account must be a UK bank or building society current account in your name
    2. Once changed there is a minimum of one full business day before the account details can be used for withdrawals

    Once your Post Office online savings account is open, log into our online banking service as follows:

    1. On the account summary page, select ’Options’ for the Post Office savings account you wish to amend
    2. Select ‘Link account”
    3. Follow the on-screen instructions

    If you’re unsure which account number or sort code to use, please contact your bank or building society.

Other questions

  • No, you can only have one Online Saver Account. If you already have an account and you want to make additional deposits, you can do this up to the maximum deposit limit of £2,000,000.

  • Please contact us to tell us of the bereavement – we are here to offer you our full support. You can complete our online form on the Bank of Ireland UK website. As the provider of our savings products they can help you with your request. Or, call us on 0800 169 7500 (available Mondays to Fridays from 9am – 7pm and Saturdays from 9am - 1pm (closed Sundays and bank holidays).

    We will use the information you have provided for identification purposes only in dealing with you in your role as the deceased customer’s Executor/Administrator or Nominated Next of Kin. Please read our privacy notice for full details on the types of personal information we collect, how we use it and who we may share it with.

Looking for help with Drop and Go?

Contact DPD

By phone

Call DPD on: 0121 275 0500

  • Monday to Friday: 8am – 6.30pm
  • Saturday: 8am – 4pm
  • Sunday: 9am – 3pm
  • Closed bank holidays

By chat

Use the DPD app:

DPD app

Contact us

If you have a question, feedback or a complaint about our services, here’s how to get in touch with us.

Contact the Post Office support team for anything relating to:

  • Customer service in our branches 
  • Branch opening hours and queues 
  • Our mails Drop & Go service

Get in touch

Please complete our enquiries form to tell us what you’d like to know or share feedback on our services