Sending items with Evri
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No service is provided from or to the UK postcodes BF1, GY1-GY10 (Guernsey), JE1-GY5 (Jersey), WS15 1NZ.
Evri Next Day isn’t available to the following postcodes, for which you should use Evri Standard (deliver aim 2-3 days):
AB35-AB38, AB53-AB56, BT1-94 (Northern Ireland), FK17-FK22, IM1-IM9 (Isle of Man), IV1-IV56, KA27-KA28, KW1-KW17, PA17-18, PA20-PA38, PA41-PA80, PH3, PH5-PH7, PH10-PH11, PH13-PH44, PH49-PH50, PO30-PO33, PO35-PO41, TR21-TR25.
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Evri Next Day aims for next working day delivery to various UK addresses for items sent before the 12pm cut-off time, but this isn’t guaranteed and there are some exceptions.
Deliveries to the following postcodes should be sent by Evri Standard, which aims to deliver in 2-5 days:
AB35-AB38, AB53-AB56, BT1 to BT94 (Northern Ireland), FK17-FK22, IM1-IM9 (Isle of Man), IV1-IV56, KA27-KA28, KW1-KW17, PA18, PA20-PA38, PA41-PA80, PH3, PH5-PH7, PH10-PH11, PH13-PH44, PH49-PH50, PO30-PO33, PO35-PO41, TR21-TR25.
Evri Standard is also available for all destinations covered by Evri Next Day, if you don’t need priority delivery.
Evri services don’t deliver to the following postcodes: BF1, GY1-GY10 (Guernsey), JE1-GY5 (Jersey), WS15 1NZ.
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For next day delivery the cut-off time for sending is 12pm, but this isn’t guaranteed and there are some exceptions.
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No. Evri provides a delivery aim in working days for its Standard and Next Day domestic and Standard and Priority international services, but these times aren’t guaranteed.
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Yes. Jewellery above £999 in value, cash, vouchers and tickets are all prohibited. There may be restrictions on other items.
Please check the full list of limited, restricted and prohibited items.
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For domestic services to UK addresses. Evri provides proof of delivery. A photograph of your item at its destination (eg, outside the property) is included with Evri Standard and Evri Next Day deliveries. You can add proof that the item has been handed to the recipient for 60p. If you buy extra cover for an item with a value of £50 or more, this photo with the recipient will be automatically added to the price.
Proof of delivery is not available if you’re using Evri International Standard or Evri International Priority to send items overseas.
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If you’re using Evri Next Day then yes, the price is the same to all parts of the UK that this service covers.
If you’re using Evri Standard, you’ll need to pay a surcharge of £2.75 on top of the regular price for some long-distance UK postcodes.
Tracking your Evri items
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You can track parcels by entering your reference number into the Evri website.
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No, you need a reference number to track an item sent via Evri.
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No, you can only track an item sent by Evri with the reference number.
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For further information about tracking, please visit the Evri website, and select the service you’ve chosen for delivery.
Damaged, lost or delayed post with Evri
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Please check the Evri website for their expected delivery times.
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Claims can be made through the Evri website. For help on how to do this, please visit their claims FAQ webpage.
Please note that claims cannot be made for any prohibited or restricted items.
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Claims for damaged items can be made through the Evri website.
Please note that claims cannot be made for any prohibited items.
Making changes
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You can update your email address, phone numbers and postal address using our online banking service. To do so:
- Log into our online banking service
- At the top right of your screen, click ‘Welcome YOUR NAME’
- Select 'Contact details' from the drop-down menu
- Follow the on-screen instructions
We’ll update your email address and phone number instantly. For your security, when you change your address you will not be able to transact on this account for one full business day.
If you wish to change your name, please write to us with your new details, providing evidence (eg a copy of your marriage certificate) at:
Post Office Savings
PO Box 87
Armagh
BT61 0BNPlease note if you did not provide a copy of your signature during the account opening process you will need to complete a Signature Mandate at the same time. Simply follow the on-screen instructions to do this.
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To help you manage your savings you can add a nickname to your account, for example, "money for wedding." To do this:
- Log into our online banking service
- Click ‘Options’ on the product summary page relating to the account you wish to rename
- Select ‘Re-name account’ from the drop-down menu
- Follow the on-screen instructions
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You can close your Online Saver by:
- Sending us a letter confirming you wish to close your account
- Logging into the online servicing site, or
- Calling our customer service centre
We’ll send the final balance, together with any accrued interest, to your linked account. If you wish to close your account, please print off your online statements beforehand.
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Yes, but please note:
- Your new linked account must be a UK bank or building society current account in your name
- Once changed there is a minimum of one full business day before the account details can be used for withdrawals
Once your Post Office online savings account is open, log into our online banking service as follows:
- On the account summary page, select ’Options’ for the Post Office savings account you wish to amend
- Select ‘Link account”
- Follow the on-screen instructions
If you’re unsure which account number or sort code to use, please contact your bank or building society.
Other questions
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No, you can only have one Online Saver Account. If you already have an account and you want to make additional deposits, you can do this up to the maximum deposit limit of £2,000,000.
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Please contact us to tell us of the bereavement – we are here to offer you our full support. You can complete our online form on the Bank of Ireland UK website. As the provider of our savings products they can help you with your request. Or, call us on 0800 169 7500 (available Mondays to Fridays from 9am – 7pm and Saturdays from 9am - 1pm (closed Sundays and bank holidays).
We will use the information you have provided for identification purposes only in dealing with you in your role as the deceased customer’s Executor/Administrator or Nominated Next of Kin. Please read our privacy notice for full details on the types of personal information we collect, how we use it and who we may share it with.