Flight Delay Assistance Plus

  • Choose from lounge access or a PayPal payout if your flight's delayed for one hour or more
  • Access to 1,200+ LoungeKey lounges in over 500 airports across 140 countries or get an instant payment to spend as you please
  • Exclusive to Premier Travel Insurance customers 


You're hoping for trouble-free travel. We want your journey to be a smooth one too. But if your flight's delayed for one or more hours, we're inviting you to take advantage of airport lounge access or an instant payment into a PayPal account, courtesy of Post Office® Travel Insurance.

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Avoid the chaos of the terminal - a little calm, a little luxury

It's a benefit you and up to four fellow passengers named on the policy can enjoy in addition to the delayed departure cover that's already included in your Premier travel insurance.


Here's how Flight Delay Plus Assistance works:


We'll automatically issue your chosen benefit if your flight's delayed for one hour or more

  • Just register your flight no later than 24 hours before its scheduled departure
  • If your trip includes multiple flights, you'll need to register each flight leg separately
  • You can register yourself and up to four additional passengers who are named on your travel insurance policy - please ensure the names exactly match those on the flight booking
  • Select your preferred benefit from either a lounge voucher, where available, or a PayPal payout
  • We'll automatically issue your chosen benefit if your flight's delayed for one hour or more
  • You'll need a mobile device that can receive SMS text messages and PDF email attachments so we can send you a free lounge access barcode
  • Your chosen benefit will become available on the announcement of a minimum one hour delay. This can be either one single period of delay or the minimum limit can be reached as a consequence of multiple incremental shorter delays. This means you'll have enough time to enjoy the lounge facilities.
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There are a number of reasons why you might not be able to access the lounge - even if you have a valid voucher:

  • If the lounge is closed when the delay occurs – during the night, for instance or if the lounge is at full capacity.
  • If the passenger names on the boarding passes don't exactly match those on the LoungeKey voucher.
  • If you or a member of your group doesn't meet the lounge terms and conditions such as dress code or minimum age.


Check out our FAQs below and Terms of Use for more details.

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How do I register for Flight Delay Assistance Plus?

To register for Flight Delay Assistance Plus, please enter your Travel Insurance policy number into the box below and select "Continue". You will be asked to select which benefit you wish to receive in the event that you are delayed. You will then need to register each flight, both outbound and return.

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Flight Delay Assistance Plus FAQs

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LoungeKey FAQs

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PayPal FAQs

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Get a travel insurance quote


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Flight registration: By submitting this request you consent to limited personal information being shared with trusted thirdparties involved in the delivery of this service who will only use your information for this specifi ed purpose. Please notethat your personal information may be processed outside the European Economic Area (EEA) however, should this benecessary we will take steps to ensure that your personal information is adequately protected as required by law.


Small print

Post Office Limited is an appointed representative of Post Offi ce Management Services Limited which is authorised andregulated by the Financial Conduct Authority, FRN 630318. Post Offi ce Limited and Post Offi ce Management ServicesLimited are registered in England and Wales. Registered numbers 2154540 and 08459718 respectively. Registered Offi ce:Finsbury Dials, 20 Finsbury Street, London EC2Y 9AQ. Post Offi ce Money and the Post Offi ce Money logo are registeredtrademarks of Post Offi ce Limited.