Letters and Parcels FAQs

Answers to some of your most common questions

How do I track my parcel?

On your certificate of posting receipt, you’ll find a reference number. If your delivery is being handled by Royal Mail, it’ll be 13 characters, e.g AB123456789GB. If it’s being sent with Parcelforce then the number will be between 9 – 14 characters.

Once you’ve located your reference number, enter it on our Track & Trace page, where you’ll be given all relevant delivery information.

How do I find an address or postcode?

Visit our Postcode Finder page and simply insert the details that you have. Whether it’s just a street name or you only have a postcode, you’ll be shown the full postal address.

You can find more details and information at the following Postcode Finder page.

What's the correct way to address mail?

Take a look at our guide on How To Address Mail for full details on addressing items for the UK or abroad.

Can I buy postage and stationery online?

You can buy postage stamps, stationery and packaging online at the Post Office Shop. For all your other postage needs, pop into one of our 11,500 branches. You can find your nearest branch with our Branch Finder.

How do I get Amazon to deliver to my local Post Office?

Next time you’re ordering on Amazon, look out for the Local Collect option when reviewing your order during the checkout process. You can opt to have your order sent directly to your local Post Office branch.

This service is available at 10,500 Post Office branches throughout the UK, making it a convenient option for the 99.3% of us that live within one mile of a Post Office. You may be charged for this service by the retailer, though there is no charge payable when you collect your item at your Post Office branch.

You’re free to pick up your item whenever you’re ready within an 18 day timeframe. After that, your item will be sent back to the retailer.

When you come to collect your item, make sure you bring along the barcode reference number you will have received, a piece of ID and a proof of address (originals, not photocopies). Any of the following forms will be accepted:

  • Birth Certificate
  • Building Society Book
  • Cheque Book
  • Cheque Guarantee Card
  • Council Tax Payment Book
  • Credit Card
  • Credit Card Statement (not older than 6 months)
  • Debit Card
  • Full Driving Licence
  • Marriage Certificate
  • Military Photo ID
  • Foreign National Identity Card
  • National Savings Bank Book
  • Valid Passport
  • Paid Utilities Bill (not older than 6 months)
  • Standard acknowledgment letter (SAL) issued by the Home office for Asylum Seekers
  • Trade Union Card

For minors under the age of 18 one of the following (originals not copies) will be acceptable identification if they are unable to provide one of the listed identifications:

  • Medical Card
  • National Insurance Card
  • Savings Book

How does Drop & Go work?

To use the Drop & Go Branch Service (link to /drop-and-go-branch-service), you’ll need to fill out an application form and sign up. You can sign up in any of our participating branches, or to save time, you could download the application form, fill it out, then bring your completed form and ID to your nearest participating branch.

Once you’ve signed up for the Drop & Go Branch service you can top up your Drop & Go card and start using it straight away. Take a look at our Drop & Go page to find out more.

This service has been designed with the needs of high-volume sellers in mind, such as small businesses, eBayers and online sellers.