Letters and Parcels FAQs

Answers to some of your most common questions

How do I track my parcel?

On your certificate of posting receipt, you’ll find a reference number. If your delivery is being handled by Royal Mail, it’ll be 13 characters, e.g AB123456789GB. If it’s being sent with Parcelforce then the number will be between 9 – 14 characters.

Once you’ve located your reference number, enter it on our Track & Trace page, where you’ll be given all relevant delivery information.

How do I find an address or postcode?

If you're not sure of the address you're sending to - whether an entire address or just part of one - use a digital maps service or search engine like Google or Apple Maps to fill out the remaining details.

Visit our how to send a parcel guide for more information on how to send a parcel.

What's the correct way to address mail?

Take a look at our guide on How To Address Mail for full details on addressing items for the UK or abroad.

How does Drop & Go work?

To use the Drop & Go Branch Service, you’ll need to fill out an application form and sign up. You can sign up in any of our participating branches, or to save time, you could download the application form, fill it out, then bring your completed form to your nearest participating branch.

Once you’ve signed up for the Drop & Go Branch service you can top up your Drop & Go account and start using it straight away. Take a look at our Drop & Go page to find out more.

This service has been designed for customers who regularly send mail, such as small businesses, eBayers and online sellers.

Drop & Go help and support

Please visit our dedicated help & support page for Drop & Go related FAQs and contact details.