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Sending letters and parcels

 

Updates to Royal Mail and Parcelforce Worldwide services

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Our postmasters and their teams have been working hard to remain open for you, and we appreciate your patience as we ensure our branches are safe for all. Please continue to be kind, respectful and supportive to ensure our colleagues also feel safe and protected at work.

 

We encourage customers to support your high street by visiting local businesses and your local Post Office. As you do so, please remember to consider social distancing and where possible remain two metres apart while in and around our branches.

 

We keep our Branch Finder as up to date as possible, so please check here before visiting your local branch.

Information on Branch Finder

  • Latest branch opening times
  • Branch location and address
  • Services available in branch
  • Branch accessibility details

Due to the coronavirus pandemic, branch opening times can change at short notice. We apologise for the inconvenience caused by unplanned closures.

Post Office are doing everything we can to make sure our branches remain open so that you can send your letters and parcels.

 

Royal Mail continue to work hard to collect, process and deliver the UK’s mail. 

 

We will keep this page as up-to-date as possible, with information supplied to us from Royal Mail.

 

Royal Mail Support

If you have posted items with Royal Mail, please visit their help centre with any queries

 

Find out more

Royal Mail UK services

Royal Mail aim to deliver to all addresses they have mail for, six days a week. If resourcing issues, associated self-isolation and safety measures prevent this, they will deliver at least every other day. It’s only in extreme cases – where offices are severely affected by absence levels - that this may not be possible.

 

Physical signatures are currently not being captured on delivery but the name of the person accepting the item will be logged. 

 

Details of any local disruptions to collections and deliveries are available here.

 

Royal Mail International services

Items are leaving the UK for all overseas destinations on time. Royal Mail are working with airline and postal/courier partners to maintain services across the globe, however delays should be expected as a result of ongoing COVID-19 reduction measures and reduced air transport capacity. Items to some EU destinations are also experiencing customs delays. This is the result of changes to the EU’s VAT rules for items from non-EU destinations from 1st July. If you are selling items to the EU you can find more information on these changes here

 

Signatures on delivery may also not be available in many countries due to social distancing requirements. Details of any country or area suspensions and the latest updates are available here.

Post Office are doing everything we can to make sure our branches remain open so that you can send your letters and parcels.

 

Parcelforce continue to work hard to collect, process and deliver the UK's mail.

 

We will keep this page as up-to-date as possible, with information supplied to us from Parcelforce Worldwide.

 

Parcelforce Worldwide Support

If you have posted items with Parcelforce Worldwide, please visit their help centre with any queries.

 

Find out more

Parcelforce UK Services

The following services now have reinstated delivery service guarantees:

 

Express10, expressAM, express24, express48 and express48large services.

Delivery service guarantees on express9 services are still suspended. However, Parcelforce are continuing to make every effort to deliver these during the morning.

 

Details of any local disruptions to collections and deliveries are available here.

 

Parcelforce Worldwide International services

Parcelforce are still processing international parcels, and in the majority of cases services are continuing as normal, however, due to evolving exceptional circumstances, they have suspended their international delivery guarantees.

 

The majority of their international partners are also suspending requirements for signature on delivery, and therefore they are unable to guarantee to you that signature on delivery will be obtained outside of the UK.

 

Details of any country or area suspensions and the latest updates are available here.


Other Service Changes

Signing for and receiving items
Sending hand gels/sanitiser in the mail
Signing for and receiving items Sending hand gels/sanitiser in the mail
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Public Health England has advised that there is no perceived increase in risk of contracting the coronavirus from handling post or freight. From experience with other coronaviruses, these types of viruses don’t survive long on objects, such as letters, parcels or identity documents. However, it is sensible to wash your hands thoroughly after contact with anything outside of your home and to avoid touching your face.

Delivery procedures for UK services 

To minimise contact during delivery, Royal Mail and Parcelforce Worldwide colleagues will not be handing over the hand-held devices to customers to capture signatures but instead log the name of the person accepting the item . Having initially knocked on your door, the driver or postman/woman will then step aside to a safe distance while you retrieve your item.

Parcelforce Worldwide drivers will log the first and last name of the recipient, put XP1' in the signature field,  and record the geolocation of delivery.

Delivery procedures for International services

The majority of international carriers are also suspending requirements for signature on delivery, and therefore Royal Mail and Parcelforce are unable to guarantee a signature on delivery will be obtained for international deliveries.

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If you wish to send hand gels or sanitisers in the mail, please follow the guidance below:

There are several hand gels available. The gels that are flammable and have the GHS flammable pictogram (see right) are prohibited in the mail
  • If customers are unsure please ask them to open parcels and check for pictogram
  • There are chemical sanitisers that are not flammable which are permitted/ These will not have the pictogram and are safe to send
  • These items are not governed by their alcohol content.
  • This applies to domestic and international mail (subject to country restrictions)

 

 

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If you wish to send hand gels/sanitisers in the mails, please follow the guidance below:

  • There are several hand gels available, the gels that are flammable and have the GHS flammable pictogram (see right) are prohibited in the mail
  • If customers are unsure please ask them to open parcels and check for pictogram
  • There are chemical sanitisers that are not flammable which are permitted and these will not have the pictogram and are safe to send
  • These items are not governed by their alcohol content.
  • This applies to domestic and international mail (subject to country restrictions)