Coronavirus support:
Service updates
Post Office is doing everything we can to help our customers and Royal Mail and Parcelforce Worldwide are committed to delivering as comprehensive a service as possible at all times. To help us do this, there are some changes to services due to new social distancing guidelines and significantly higher than normal absence rates due to illness and self-isolation.
Royal Mail and Parcelforce Worldwide are providing normal deliveries, but it’s likely some areas of the country will experience some level of disruption during the pandemic. They are working hard to keep any delays to a minimum. Thank you for your patience and understanding in these unprecedented times.
Public Health England has advised that there is no perceived increase in risk of contracting the coronavirus from handling post or freight. From experience with other coronaviruses, these types of viruses don’t survive long on objects, such as letters, parcels or identity documents. However, it is sensible to wash your hands thoroughly after contact with anything outside of your home and to avoid touching your face.
Signing for and receiving items
To minimise contact during delivery, Royal Mail and Parcelforce Worldwide colleagues will not be handing over the hand-held devices to customers to capture signatures but instead log the name of the person accepting the item (Parcelforce Worldwide drivers will log the first and last name of the recipient and record the geolocation of delivery).
Where the item being delivered won’t fit through the letterbox, they will place your item at your door. Having knocked on your door, they will then step aside to a safe distance while you retrieve your item. This will ensure your item is delivered securely rather than being left outside.
